{"id":2110341,"url":"https://alion.io/job/otterbein-seniorlife-intake-authorization-coordinator-2","title":"Intake & Authorization Coordinator","company":{"id":690292,"name":"Otterbein SeniorLife","domain":"otterbein.org","url":"https://alion.io/company/otterbein","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lebanon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5190},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T19:46:57Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T08:44:04Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nThe Intake & Authorization Coordinator plays a critical role in supporting Otterbein's home health and hospice ministries. ThisIN OFFICE position ensures timely, accurate, and efficient handling of intake calls, referral coordination, insurance authorizations, and admission processes. The role also supports payer verification, document management, and communication with referral sources. This position helps ensure a smooth and prompt patient experience while upholding Otterbein SeniorLife’s mission and core values.\nOtterbein Home Health provides Home Health services for the elderly, complimenting already strong independent senior services, outpatient capabilities and clinical facilities at Otterbein. This wide array of services establishes one of the most extensive portfolios of independent senior care capabilities in the state.\nOtterbein Home Health is a Medicare-certified home health agency with an established reputation for high-quality services. Otterbein Home Health services are an integral part of Otterbein Retirement Living Communities services portfolio and available to Otterbein Lebanon residents, in addition to residents in the surrounding area. \nProviding a high level of personalized care, Home Health by Otterbein is guided by Otterbein’s nearly century-old tradition of faith-based ministry, clinical skills and strong community ties.\nHospice is a philosophy of care for those facing life-limiting illnesses, as well as their families and caregivers. The focus of hospice care is to help patients experience peace, comfort, and quality of life while also offering support and services to their family and caregivers.\nAt Otterbein Hospice, our dedicated and compassionate team is here to help you through all stages of life’s journey. When the time comes for hospice care, our team will involve you and your loved ones in your care options, and together with you, develop a personalized plan of care. Our team includes nurses, a chaplain and social worker for your care and support. We offer the peace that comes with being cared for in your home.\nAt Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.\nWhether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.\nJoin our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.\nResponsibilities\nReferral & Admissions Coordination:\nAnswer and respond to intake calls with a sense of urgency and professionalism.\nCoordinate and process referrals, insurance authorizations, and admission details to support a fast and accurate start of care.\nGather required patient information and enter into EMR accurately; update as needed.\nAssemble and manage start-of-care (SOC) or admission packets.\nNotify patients of out-of-pocket costs and collect payments as needed.\nManage the MSP (Medicare Secondary Payer) process.\nInsurance & Documentation Support:\nVerify patient payer coverage through electronic portals.\nMaintain accurate records for eligibility and benefit periods.\nUpload and manage documents and physician orders in the EMR.\nAssist with time-sensitive information including benefit periods, Face-to-Face forms, and CTIs.\nDeliver or pick up documentation from referral sources as needed (limited travel).\nCompliance & Confidentiality:\nMaintain the confidentiality of all patient care information.\nEnsure patient records are secure and compliant with applicable laws and regulations.\nStay current on all mandatory and departmental training.\nParticipate in compliance projects and submit required reports as requested.\nAdministrative Support:\nAssist other team members when workload permits.\nProvide feedback and recommendations to the Director of Shared Services.\nSupport projects and quality initiatives, including QAPI and audits such as ADRs and RCD.\nCommunication & Team Culture:\nFoster a positive, calm, and supportive environment within the department.\nMaintain open and respectful communication with internal teams and external partners.\nProvide regular updates and share critical information with the team.\nExercise sound judgment and include appropriate team members in decision-making.\nSafety & Risk Awareness:\nParticipate in emergency preparedness programs and drills.\nIdentify and report safety concerns promptly.\nRemain aware of healthcare environment risks, including infectious materials and challenging interactions.\nExperience & Qualifications\nAssociate’s degree or equivalent experience preferred.\nMinimum of 1 year experience in admissions, authorization, or administrative experience preferred.\nFamiliarity with EMR and healthcare systems such as Allscripts, Trella Health, PCC, MatrixCare, and Careficient preferred.\nValid driver’s license and insurance required.\nPossess exceptional interpersonal and communication skills\nBENEFITS*\nHealth & Wellness\nMedical Insurance with free virtual doctor visits\nVision & Dental Insurance\nPet Insurance\nLife Insurance\n Employee Assistance Program (EAP) for personal and professional support\n Financial Security\n 401(k) Retirement Savings Plan with company match\n Paid Time Off (PTO) that accrues immediately from day one\nPaid Holidays for a healthy work-life balance\nAccess to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis\nTuition Reimbursement up to $5,250 per year for ANY field of study\nTuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College\nEmployee-Sponsored Crisis Fund available for those facing unforeseen challenges\nLegal & Identity Theft Protection\n Growth & Development\nUniversity Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts\nMultiple Partner Discounts available for various products and services through Access Perks\nAccess to 1,000s of hours of personal and professional development material through RightNow Media @ Work\n *Some benefits, including PTO and tuition reimbursement, are based on hours worked.\nWhy work for Otterbein SeniorLife:\nFor more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.\nOtterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.\nFollow your passion and apply today to begin a meaningful career as an Intake & Authorization Coordinator at Otterbein!","description_format":"text","description_chars":7000,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Home office","Life insurance","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Senior Living & Assisted Living","Nursing Homes & Long-Term Care","Hospice & Palliative Care"],"lifecycle":[{"event":"open","at":"2026-10-08T22:02:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":11,"expected_fill_days":47,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/otterbein-seniorlife-intake-authorization-coordinator-2","json_url":"https://alion.io/job/otterbein-seniorlife-intake-authorization-coordinator-2.json","meta":{"generated_at":"2026-10-20T11:17:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12421,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690292},"rest":"https://alion.io/mcp/rest/get_company?id=690292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fotterbein-seniorlife-intake-authorization-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fotterbein-seniorlife-intake-authorization-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fotterbein-seniorlife-intake-authorization-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/otterbein-seniorlife-intake-authorization-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fotterbein-seniorlife-intake-authorization-coordinator-2"}]}