{"id":4292867,"url":"https://alion.io/job/oula-front-desk-associate","title":"Front Desk Associate","company":{"id":687223,"name":"Oula","domain":"oulahealth.com","url":"https://alion.io/company/oulahealth","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T22:47:24Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:57:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Oula delivers maternity care built around our patients-offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.\nSince launching in 2021, we’ve expanded our care options to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. Today, we serve patients across six clinics in three states, with continued expansion planned for 2027 and beyond. Join our team of clinicians, innovators, operators, and technologists who are passionate about setting a new standard in maternity care.\nWe’re looking for someone ready to make a real difference in the lives of pregnant people and their families. As a Front Desk Associate at Oula in Charlotte, you’ll be the first warm welcome patients receive and a steady, reassuring presence throughout their visit. Your work will help create moments patients remember long after their pregnancy journey ends moments of feeling seen, supported, and truly cared for.\nAt Oula, we’re building a new model of maternity care that blends modern midwifery, thoughtful obstetrics, and a deeply patient-centered approach. Joining our team means being part of a mission to bring compassion, clarity, and dignity to every interaction.\nThis role is more than checking patients in and out. You’ll help create a seamless, meaningful experience - keeping our clinic running smoothly, helping patients feel comfortable and informed, and contributing to the supportive atmosphere that makes Oula special. It’s an ideal opportunity for someone excited to start their career in women’s health or grow within a mission-driven organization.\nThis is a full-time, in-person role at our beautiful Charlotte, NC clinic, where you’ll join a collaborative, kind, and passionate team dedicated to redefining what maternity care can feel like.\nKey Responsibilities\nCreates smooth and effective clinic flow through waiting room management, care team communication and coordination in the clinic\nIs an expert schedule management, keeping patients on their care journey through careful scheduling and rescheduling of routine appointments such as blood draws, sonograms, handling reschedules, and managing late-arrival communications\nA friendly face that creates a wonderful in-person experience through warmly greeting patients and manage check-in and check-out processes with empathy and care. Keeps the space welcoming and in tip-top shape by Performing general front-of-house tasks, such as daily checklists, light tidying, plant care, and replenishing snacks, water, and tea\nAnswers and triages patient phone calls, taking ownership of whatever comes your way to drive “one touch” resolution for the patient\nDrives financial sustainability by collect co-pays, payments for payment plans and support insurance billing\nIs responsible for general clinical administrative tasks such as retrieving medical records, processing referrals and obtaining prior authorizations\nPrepare for and participate in daily huddles to support smooth clinic operations\nAbout You\nPassionate about improving maternity care through clinical excellence, technology, patient empowerment, and education\nA strong listener and communicator, able to connect with and support diverse patient needs\nA culture carrier aligned with Oula’s commitment to delivering exceptional, patient-centered care\nHighly organized, with the ability to manage daily tasks while contributing to longer-term projects\nFlexible and adaptable in a fast-paced, evolving environment\nDesired Experience & Qualifications\nAssociate’s degree or higher preferred; High School Diploma/GED required\n2+ years of relevant healthcare experience\nAbility to work independently, efficiently, and with strong attention to detail\nStrong computer skills; EMR experience preferred\nExcellent interpersonal, organizational, and communication skills\nDemonstrated reliability, professionalism, and strong work ethic\nOula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.\nSalary Range\n$18—$22.84 USD\nOula's Commitment as an Equal Opportunity Employer:\nWe're committed to an inclusive workplace that reflects the communities we serve. You can be a great candidate even if you don't meet every qualification listed. If that's you, tell us about yourself in your cover letter. We especially encourage applicants from historically underrepresented communities, including women, people of color, LGBTQ+ people, veterans, and people with disabilities.\nOula Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.","description_format":"text","description_chars":5201,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Women’s Health & Maternity"],"lifecycle":[{"event":"open","at":"2026-11-13T23:57:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-14T01:56:43Z"},"pay":null,"html_url":"https://alion.io/job/oula-front-desk-associate","json_url":"https://alion.io/job/oula-front-desk-associate.json","meta":{"generated_at":"2026-11-14T01:56:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687223},"rest":"https://alion.io/mcp/rest/get_company?id=687223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foula-front-desk-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foula-front-desk-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foula-front-desk-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oula-front-desk-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foula-front-desk-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4292867}},{"tool":"search_jobs","arguments":{"company":"oulahealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4292867},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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