End User Systems Administrator I
Position Title:
End User Systems Administrator IDepartment:
Information SystemsJob Description:
The Endpoint Systems Administrator I ensures that endpoints comply with company standards as they relate to security hardening, usability, and inventory requirements. The role is the liaison between the End User Engineering and End User Support teams as well as business units as needed and requires strong soft skills.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Monitors ticketing queue and escalates tickets as required
Support of the endpoint solutions environment
Assess emerging industry trends; anticipate and develop strategic solutions
Participates in the technical implementation of projects and initiatives
Provides Tier I support for all endpoint components
General Responsibilities
Performs other duties as assigned.
Minimum Qualifications
Education Requirements
Bachelor’s Degree required.
Experience Requirements
0-3 years of relevant experience required.
License/Certification/Registration Requirements:
Certification obtained within one year of employment. Examples: VMware Certified Technical Associate - Data Center Virtualization 2024 [v2] (VCTA-DCV 2024), Comptia A+, Net+, or Cloud+
Knowledge/Skills/Abilities Required:
Strong communication skills and the initiative to work with other teams and business units as needed
Demonstrates a customer orientation; establishes and maintains customer relationships
Good organization skills
Working knowledge of Excel and PowerPoint to create metric reports
Knowledge of ITIL framework
Security minded
Knowledge of Microsoft Office 365 licensing