{"id":2596400,"url":"https://alion.io/job/oupblog-educational-services-consultant","title":"Educational Services Consultant","company":{"id":36303,"name":"OUPblog","domain":"oup.com","url":"https://alion.io/company/oupblog","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-15T21:03:49Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all 6,000 of us in 52 countries care deeply about reaching more people, in more places, with world-class learning and research materials and services.\nAbout the position:\nWe are looking for a Educational Services Consultant to organize and coordinate the delivery of activities and services that support retention and upselling ensuring high-quality services are delivered efficiently and retention is maximized with positive user experience mainly in Strategical Accounts with the Oxford Quality Program.\nThe successful candidate should be a proactive and self-driven professional with strong problem-solving and decision-making capabilities, and a clear focus on achieving results. The role requires proven experience in teacher training, ELT and/or EMI teaching, an internationally or locally recognized teaching qualification, and exceptional presentation and facilitation skills.\nThis role should be based in Monterrey, Mexico.\nMain responsibilities:\nIn conjunction with Head of Sales, create services packages that generates low cost/effort to OUP and delivers high value/impact to partners by maximizing existing assets and resources\nActively contribute to the development of innovative solutions that link to OUP’s strategy and deliver against short and long-term goals\nResponsible for the design of the OQ Program Schools Master Plans to guarantee high level service and achievement of targets defined for the 3 years of the contract. \nManage Oxford Quality services packages as to ensure the services proposed to each is in accordance to the school main target.\nResonsible for the planning and budgeting of annual activities and liase with Professional Development Services, Marketing, and Sales colleagues to deliver execution against agreed set of objectives\nCoordinate the work of external services providers ensuring OUP procedures and policies are followed, as well as the quality of deliverables.\nWork in collaboration with Sales team supporting them retain existing partner schools.\nProvide market analysis and competitive benchmarking acting as a subject matter expert for Services delivered in the market. \nCreate KPIs on OQ and the Services packages to each Tier and ongoing reporting to measure effectiveness and identify opportunities for improvement.\nResponsible for supporting the Sales Enablemnet team on the the continuous development of the Educational Consultants local Team with follow up in local language to the activities done globally.\nComunication with the UK product Team working as a representative of the Mexico Market to share the market needs and organise research trips, focus groups and piloting of new products when needed.\nAdhere to OUP Ethical Policies \nThis is a full-time role. Travelling will be required.\nAbout You:\nThe successful candidate will need to possess the following skills:\nEssential:\nEducated to degree level with international or locally recognized teaching qualification.\nExperience in teacher training\nELT/EMI teaching experience\nExcellent presentation skills\nUnderstanding of the Mexican Educational market\nHigh sense of organization and priority\nEffective communication skills\nC1 level of English or higher\nGood IT skills and the ability to learn new systems\nProactive, independent, problem solver, decision maker and strongly goal oriented\nA strong self-starter able to analyse, look for and identify opportunities\nAbility to produce and deliver distance training\nTeam Player with strong Leadership Skills\nGJC Level: I6 (for internal purposes only)\nWe are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.","description_format":"text","description_chars":4168,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education"],"lifecycle":[{"event":"open","at":"2026-10-15T07:24:38Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.681,"p_room":0.75,"age_days":15,"expected_fill_days":21,"reasons":["conf:1","win:late"],"computed_at":"2026-10-15T22:57:30Z"},"pay":null,"html_url":"https://alion.io/job/oupblog-educational-services-consultant","json_url":"https://alion.io/job/oupblog-educational-services-consultant.json","meta":{"generated_at":"2026-10-15T22:57:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34876,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36303},"rest":"https://alion.io/mcp/rest/get_company?id=36303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foupblog-educational-services-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foupblog-educational-services-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foupblog-educational-services-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oupblog-educational-services-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foupblog-educational-services-consultant"}]}