{"id":807271,"url":"https://alion.io/job/outersignal-customer-success-manager","title":"Customer Success Manager","company":{"id":688646,"name":"OuterSignal","domain":"outersignal.com","url":"https://alion.io/company/outersignal","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":70,"open_postings":10,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":115000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Meta Ads","optional":false}],"status":"live","first_seen_at":"2026-09-04T22:41:06Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-29T20:26:58Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":54},"description":"About OuterSignal\nWe are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.\nThe Opportunity\nWe're looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team - you'll work closely with experienced colleagues to onboard new customers, support day-to-day success operations, and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership early in their career.\nWhat You’ll Do\nSupport new brand onboardings - help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly\n\nAssist in developing playbooks - contribute to the library of use cases and best practices that help brands win with OuterSignal\n\nHelp brands with setup and training - lead working sessions with brand teams to walk through the platform and drive adoption\n\nMonitor account health - track usage across your book of accounts and flag risks or opportunities to the team\n\nHandle customer support - serve as a first point of contact for questions, troubleshooting, and escalations\n\nHelp surface product insights - document customer feedback and share patterns with the team to inform the product roadmap\n\nLearn the business - develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers\n\nWhat We're Looking For\n2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role\n\nGenuine interest in eCommerce, DTC brands, or marketing technology\n\nExposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus - but not required\n\nStrong communicator, both written and verbal - you can explain things clearly and follow through consistently\n\nOrganized and detail-oriented - you can manage multiple customers at once without things falling through the cracks\n\nCurious and coachable - you ask good questions, take feedback well, and want to grow fast\n\nComfortable in ambiguity - you don't need everything figured out to get started\n\nWhat We Offer\nImpact: Join at the ground floor where your work directly influences company trajectory\n\nGrowth: Rapid company growth creates exceptional learning and advancement opportunities - this role is designed to grow with you\n\nFlexibility: Remote-first culture with autonomy over your work\n\nTeam: Work directly alongside the founding team\n\nMission: Revolutionizing the way brands understand and market to their customers\n\nHow to Apply\nSubmit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities.\nOuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":3613,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Customer & Retention Analytics","Marketing Analytics & Attribution"],"lifecycle":[{"event":"open","at":"2026-09-12T09:41:31Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.331,"p_room":0.36,"age_days":54,"expected_fill_days":30,"reasons":["conf:2","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/outersignal-customer-success-manager","json_url":"https://alion.io/job/outersignal-customer-success-manager.json","meta":{"generated_at":"2026-10-29T20:59:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688646},"rest":"https://alion.io/mcp/rest/get_company?id=688646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foutersignal-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foutersignal-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foutersignal-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/outersignal-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foutersignal-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":807271}},{"tool":"search_jobs","arguments":{"company":"outersignal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":807271},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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