{"id":4143644,"url":"https://alion.io/job/outforce-it-support-specialist-remote-up-to-php55k","title":"IT Support Specialist || REMOTE || Up to PHP55K","company":{"id":3775715,"name":"OutForce","domain":"outforce.com.ph","url":"https://alion.io/company/outforce","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"C","score":67,"open_postings":29,"ghost_share":0.552,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PHP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T06:12:17Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T06:12:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"This is a remote position.\nOutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.\nWe partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams.\nUnlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.\nWe are proud to be:\nGreat Place to Work® Certified\nHR Asia Best Companies to Work for in Asia 2025\nHR Asia Most Caring Company Award 2025\nHR Asia Diversity, Equity & Inclusion Award 2025\nAt OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.\nAs a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.\nJoin OutForce and build your future with one of Asia’s best workplaces.\nAbout the Team You’ll Join\nOur Client, is a U.S.-based firm specializing in civil engineering, infrastructure, and environmental services. They provide professional services including testing, inspection, engineering, and consulting to both public and private sector clients across transportation, commercial, water, government, and industrial markets. With over 100 offices nationwide, they deliver expertise throughout all project stages while emphasizing quality, safety, and sustainability.\nJob Overview:\nWe are seeking an IT Support Specialist to provide frontline technical support for employees and end users, ensuring the smooth operation of computer systems, hardware, software, and related technologies. This role is responsible for troubleshooting technical issues, assisting with system installations and maintenance, resolving user inquiries via phone, Microsoft Teams, and remote support tools, and delivering excellent customer service. The ideal candidate has hands-on experience supporting Windows-based environments, strong knowledge of PC hardware and Microsoft Office applications, and the ability to diagnose and resolve routine technical problems efficiently. Working closely with senior IT team members, the IT Support Specialist will help maintain system performance, support end-user productivity, and contribute to continuous improvement of IT processes and technologies.\nEmployment type: Full-time\nShift: US working hours\nWork setup: REMOTE\nSalary: UP TO PHP 55,000.00\nWhat we offer:\nCompetitive compensation package aligned with your skills and experience\n\nNight differential pay to help maximize your earnings\n\nComprehensive HMO coverage, including a free dependent on Day 1\n\nPermanent work-from-home setup for better work-life balance\n\nEmployee referral program with rewarding incentives\n\n20 days of annual leave, giving you flexibility to manage your time\n\nEngaging team activities and events to keep work enjoyable\n\nBuild strong, high-impact connections with key stakeholders across the business\n\nTake part in client engagement initiatives to elevate your professional experience\n\nWhat We’re Looking For:\n1 - 3 years of related experience in PC support.\n\nKnowledge of networking is a plus.\n\nMust be familiar with Windows desktop operating systems, Microsoft Office, and computer components.\n\nHigh school diploma or equivalent required.\n\nA+ certification or equivalent education.\n\nBasic knowledge of Microsoft Office, including Word, Excel, and PowerPoint required.\n\nKnowledge of the inner workings of PCs and Windows operating systems is required.\n\nWhat You’ll Be Working On:\nProvides routine technical assistance to computer system users.\n\nAnswers questions or resolves computer problems for clients via telephone, Microsoft Teams, or from a remote location.\n\nProvides assistance concerning the use of computer hardware and software, installation, word processing, electronic mail, and operating systems.\n\nProvides assistance to our Sr. IT Support Specialists as needed.\n\nHandles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, and maintains a pleasant and professional image.\n\nMakes good use of web tools and online industry resources and can implement and manage web projects, has online marketing knowledge, aware of industry trends.\n\nHas an awareness of, researches and adopts effective technologies that improve the bottom line, works well with tech resources.\n\nPerforms routine maintenance on system components. Understands system performance requirements and what kind of maintenance is needed.\n\nIdentifies measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system. Can accurately evaluate system performance.\n\nReady to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!","description_format":"text","description_chars":5259,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Flexible schedule","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-12T06:12:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-12T08:23:44Z"},"pay":null,"html_url":"https://alion.io/job/outforce-it-support-specialist-remote-up-to-php55k","json_url":"https://alion.io/job/outforce-it-support-specialist-remote-up-to-php55k.json","meta":{"generated_at":"2026-11-12T08:23:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775715},"rest":"https://alion.io/mcp/rest/get_company?id=3775715"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foutforce-it-support-specialist-remote-up-to-php55k"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foutforce-it-support-specialist-remote-up-to-php55k"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foutforce-it-support-specialist-remote-up-to-php55k"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/outforce-it-support-specialist-remote-up-to-php55k\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foutforce-it-support-specialist-remote-up-to-php55k"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4143644}},{"tool":"search_jobs","arguments":{"company":"outforce.com.ph","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4143644},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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