Porting Coordinator || REMOTE

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers. We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams. Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities. We are proud to be: Great Place to Work® Certified HR Asia Best Companies to Work for in Asia 2025 HR Asia Most Caring Company Award 2025 HR Asia Diversity, Equity & Inclusion Award 2025 At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement. As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses. Join OutForce and build your future with one of Asia’s best workplaces. About the Team You’ll Join A leading provider of cloud-based voice, collaboration, connectivity, and managed telecommunications solutions, supporting businesses across Australia, New Zealand, and the United Kingdom. Through its extensive partner network, Access4 delivers innovative communication technologies that help organizations stay connected, productive, and future-ready.

Job Overview: Employment type: Full-time Shift: AU working hours Work setup: REMOTE Salary: UP TO PHP 40,000.00 What we offer: Competitive compensation package aligned with your skills and experience Comprehensive HMO coverage, including a free dependent on Day 1 Employee referral program with rewarding incentives 20 days of annual leave, giving you flexibility to manage your time Engaging team activities and events to keep work enjoyable Build strong, high-impact connections with key stakeholders across the business Take part in client engagement initiatives to elevate your professional experience.

Role Overview: The Porting Coordinator is responsible for the accurate and timely delivery of number porting, port-outs, number allocations, and DID management activities across Access4’s markets. This role is the first point of contact for Access4’s partners, carriers, and internal stakeholders for all porting-related activities and plays a vital role in delivering a positive service activation experience. Operating within a fast-paced and compliance-driven environment, the Porting Coordinator ensures that all requests are handled in alignment with SLAs, ISO standards, and internal procedures. The role also contributes to administrative updates, project support, and continuous improvement of porting operations. What We’re Looking For: Experience: Previous experience in telecommunications, porting, provisioning, or support coordination role Demonstrated attention to detail, time management, and multi-tasking in a high-volume environment Strong interpersonal and communication skills with a customer-first mindset Experience working collaboratively within a team and with cross-functional stakeholders Skills: Excellent written and verbal communication skills Problem-solving and analytical thinking Proficiency with administrative and support systems (e.g. CRM, provisioning portals) Strong organizational and documentation skills Proficiency in Microsoft Excel and data entry Exceptional customer service and relationship management skills Attributes: Detail-Oriented Maintains accuracy and precision across data, forms, and system entries Proactively identifies discrepancies and works to correct them before escalation Service-Focused Consistently delivers high-quality service to partners, carriers, and internal stakeholders Maintains professionalism and responsiveness across all communication channels Process-Driven Follows defined workflows while contributing to their continuous improvement Understands the importance of compliance and procedural consistency Team-Oriented Shares knowledge openly and supports team-wide delivery goals Communicates clearly and collaborates with others to remove blockers Adaptable & Proactive Comfortable managing changing priorities and learning new tools or processes Takes initiative to resolve minor issues before they escalate Curious & Growth-Minded Seeks to understand the broader context of the porting environment Welcomes feedback and actively contribute to their own development What You’ll Be Working On: Porting Operations Action local number port-ins and port-outs across Australia, New Zealand, and other international jurisdictions as required Manage porting exceptions and respond to partner queries in real time via SASBOSS, Service Cloud, email, and phone Provide timely updates to carriers and Access4 partners during the porting lifecycle Assist in identifying the best-fit porting paths and flag potential risks to avoid delays or rejections Support porting escalations, including fault handling and coordination with internal and external teams Number Management Manage DID inventory within SASBOSS to maintain cost-effective and accurate allocation. Process new DID number requests and manual number provisioning through platforms such as or Devoli, or Symbio. Complete number return and cancellation requests promptly and accurately. Ensure carrier number inventory aligns with Access4’s business strategy and allocation guidelines. Customer Support & Communication Provide outstanding service to partners by responding to queries clearly and professionally. Maintain detailed and accurate records within SASBOSS and Service Cloud for each interaction. Work collaboratively with the Porting Team Lead to support resolution of escalations and ensure exceptional partner outcomes. Administrative & Project Support Update and maintain internal documentation related to porting activities and process improvements. Assist in data gathering, scheduling, and internal stakeholder communication for porting projects. Collaborate with cross-functional teams to ensure projects are delivered on time and to scope. Participate in retrospective sessions and contribute to service improvement initiatives. Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact. Apply today and start shaping your future with a company that invests in your success every step of the way!