# Support Engineer L2 - MSP

Role &Responsibilities Incident Ownership & Escalation Take ownership of incidents escalated from Level 1 and drive them to resolution Perform advanced desktop, application and Microsoft 365 troubleshooting Diagnose complex customer incidents and networking faults Act as the escalation bridge between support and the systems and infrastructure teams Complete full diagnostics before escalating to CIS Admin or Infrastructure Engineer, with a clear evidenced handover Communication & Records Ensure all work, updates and communications are recorded in the ITSM system Respond promptly when a ticket reaches customer-replied status or on any direct request through any channel Keep affected customers and internal stakeholders informed through the ticket Quality & Continuous Improvement Maintain service levels, availability and quality on owned incidents Identify recurring issues and raise them for permanent remediation or automation Contribute to knowledge base articles and standard operating procedures Support and mentor Level 1 analysts where appropriate Role Boundaries & Expectations This role is operational, focused on incident resolution and escalation, not architecture or infrastructur

- **Id**: 1220981
- **Url**: <https://alion.io/job/outforce-support-engineer-l2-msp>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Pasig, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-07-09T00:00:00Z
- **Employer posted date**: 2026-07-09
- **Last verified at**: 2026-11-12T00:36:58Z
- **Board verified**: yes
- **Days open**: 126
- **Description format**: text
- **Description chars**: 2501
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 3775715
- **Name**: OutForce
- **Domain**: outforce.com.ph
- **Url**: <https://alion.io/company/outforce>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Zoho Recruit

### Truth index

- **Grade**: C
- **Score**: 67
- **Open postings**: 29
- **Ghost share**: 0.552
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 28
- **Computed at**: 2026-11-11T05:49:22Z

## Salary estimate

- **Min usd**: 8000
- **Max usd**: 19000
- **Period**: year
- **Method**: role_country_seniority_unknown
- **Sample n**: 14

## Technologies

- **Active Directory** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **ITSM** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **SharePoint** — Optional: no
- **Sophos** — Optional: no
- **Windows** — Optional: no
- **Windows Server** — Optional: no
- **PowerShell** — Optional: yes
- **Proxmox VE** — Optional: yes

## Trust

- **Level**: ghost
- **Repost count**: 0
- **Flags**: stale, company_stale
- **Days open**: 125

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: yes

## Lifecycle

- Event: open; At: 2026-09-25T11:59:46Z

## Liveness

- **Score**: 5
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.162
- **P room**: 0.28
- **Age days**: 125
- **Expected fill days**: 28
- **Reasons**: conf:1, stale_co, ghost, win:tail, crowd:
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.