Workforce Coordinator

Position Summary The Workforce Coordinator is an Associate Manager-level role responsible for coordinating and enhancing Workforce Management (WFM) practices across multiple sites. This role is pivotal in driving operational efficiency through effective workforce planning, data-driven insights, and strong cross-functional collaboration. The position leads workforce analytics and supports forecasting and scheduling processes, ensuring optimal resource allocation and service delivery. It also plays a key role in coaching and developing WFM team members, promoting consistency and best practice across the function.Key

Responsibilities

• Support the development, implementation, and continuous improvement of Workforce Management (WFM) strategies, policies, and procedures
• Lead workforce analytics and performance reporting to support data-driven decision-making
• Support the implementation, optimization, and maintenance of WFM tools, including forecasting, scheduling, and workforce planning systems
• Partner with Operations, Planning, and other stakeholders to identify performance gaps and drive continuous improvement initiatives
• Analyze workforce data to identify trends, risks, and opportunities impacting efficiency, productivity, and service levels
• Translate complex data into clear, actionable insights and recommendations for leadership teams
• Build and maintain strong stakeholder relationships to ensure alignment on workforce objectives
• Coach, mentor, and guide WFM Analysts and WFM Supervisors to build capability and ensure consistency in practices
• Support change management initiatives and drive adoption of new WFM processes and tools

Requirements Minimum 3+ years’ experience in Workforce Management, including leadership of WFM Analysts and Supervisors

• Demonstrated experience in forecasting, capacity planning, and scheduling
• Strong analytical skills with the ability to interpret data and provide meaningful insights
• Proven ability to influence stakeholders and support decision-making through data
• Excellent problem-solving, organizational, and time management skills
• Ability to perform in a fast-paced, dynamic environment with competing priorities
• Advanced Microsoft Excel skills, including formulas, dashboards, and automation

• Experience with Power BI or other Business Intelligence tools (desirable)