{"id":2307028,"url":"https://alion.io/job/outokumpu-it-process-manager-cmdb","title":"IT process manager (CMDB)","company":{"id":1858803,"name":"Outokumpu","domain":"outokumpu.com","url":"https://alion.io/company/outokumpu-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Helsinki, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2874},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-30T21:00:01Z","employer_posted_date":null,"last_verified_at":"2026-09-30T21:00:01Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"We are looking for an IT Process Manager to strengthen Service Management across Outokumpu IT. You will own and develop the CMDB and CSDM framework, improve data quality and governance, and advance harmonized ITSM processes in a multivendor environment.\n\nMain responsibilities\n\nOwn and continuously develop CMDB and CSDM governance, standards and operating models.\n\nEnsure CMDB data quality, ownership, accountability and lifecycle management.\n\nDrive consistent modelling of services, applications and technology according to CSDM principles.\n\nMonitor CMDB health and CSDM maturity, leading improvements and remediation.\n\nAct as a CMDB and CSDM subject-matter expert for IT and business stakeholders.\n\nLead selected service management processes, including documentation, implementation, training and continuous improvement.\n\nPromote harmonized ITSM processes and improvements through AI, automation, integrations and better data sources.\n\nPosition requirements\n\nRelevant academic degree or equivalent qualifications.\n\nAt least 3-4 years of ServiceNow experience, including extensive hands-on CMDB work and practical CSDM implementation experience.\n\nITIL 4 Foundation certification or equivalent IT Service Management experience; knowledge of Scrum or DevOps is an advantage.\n\nStrong analytical, process-design and leadership skills, with the ability to operate in a matrix organization.\n\nFluent English and excellent communication, facilitation and relationship-building skills.\n\nWhat we offer\n\nAn international, diverse and collaborative working environment\n\nA flexible 50/50 hybrid working model\n\nCompetitive salary and benefits (personel fund, ePassi etc.)\n\nThe position can be based at any main Outokumpu location in Europe. Some travel, primarily within Europe, may be required.\n\nPlease submit your application and CV in English through our Careers page by 18 October 2026. Applications are reviewed continuously, and the position may be filled before the closing date.\n\nThe selected candidate must pass security clearance vetting and a health check, including drug testing, before employment begins.\n\nFor more information about the position, please contact Head OF Service Management Office Alina Kelo via email: alina.kelo(at)Outokumpu.com \n\nThe selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment","description_format":"text","description_chars":2394,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United 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