Wholesale Coordinator

Be the point of contact for our wholesale accounts in the community! 

TITLE:  Wholesale Coordinator                            DEPARTMENT:  Wholesale & Catering

STATUS:  FT, Coordinator, Union, Hourly                REPORTS TO:  Wholesale & Catering Manager

JOB SUMMARY:  To ensure the highest level of service possible to Outpost’s internal and external customers. Support the operations and service of the wholesale department.  Supervise and motivate staff to uphold high standards in the department.  Ensure a well maintained, clean, and efficient operation.

WORK ENVIRONMENT:  Ability to work in an environment with moderate to loud noises including, but not limited to: equipment, machinery, computers, paging, telephones, and human voices. Regular work near moving mechanical parts (i.e. truck lift, dock, power equipment). Regular work in wet, humid conditions and cold/hot climates. Job related travel within Southeast Wisconsin.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.  Customer Service

Treat people fairly, consistently, and with respect.

Ensure efficient, informative, and friendly service according to established customer service vision and standards.

2.  Wholesale Department Responsibilities

Leadership

Model supportive and participatory leadership qualities, promote team building and motivate staff to achieve stated objectives.

Treat all co-workers with consistency and fairness, in a style appropriate to a cooperative work environment.

Ensure that communications are clear, direct, and respectful.

Ensure the integrity of Outpost’s stated values in decision-making and interactions with others.

Use the interest-based problem solving method to resolve issues.

Ensure professional and friendly service from staff.

Act as a model to all employees following both the union contract and employee handbook.

Department Operations

Manage wholesale back stock inventory on hand and ensure products needed are ordered and delivered.

Properly record damaged product, credits, and returns.

Assist with product ordering and other related paperwork.

Stock & Merchandise product at wholesale accounts.

Uphold department safety guidelines to ensure the safety of all department staff.

Advise Wholesale & Catering Manager of equipment / replacement needs.

Attend department meetings as scheduled.

Ordering and Receiving

Stay up to date on the products Outpost carries and new products in the industry.

Follow the established guidelines in Outpost’s Product and Pricing Policy for new product approval and deletion of slow-selling products.

Use controlled forward buying when applicable to take advantage of additional discounts.

Order from vendors to ensure department par levels are maintained.

Receive and process deliveries, check product condition and invoice accuracy upon delivery, and ensure proper product rotation.

Ensure deliveries are stocked in a timely manner.

Ensure proper handling of products to ensure a safe and quality product.

Assist with product returns and receive credit from suppliers as needed.

Report problems with product and/or suppliers to Wholesale & Catering Manager.

Recommend product line changes, reduction, elimination, sales items, etc. to address brand and market trends.

Assist in inventory control including: accurate recording of losses and markdown of products, maintaining invoices for accuracy and price changes, and assisting in inventories.

Deliveries and Truck Maintenance

Prepare and load truck for deliveries. Secure cargo for transit.

Drive truck to destination. Unload truck and check in with wholesale accounts.

Complete deliveries on schedule.

Follow all traffic laws and drive in a courteous and professional manner.

Maintain truck logs.

Maintain telephone contact with supervisor to receive delivery instructions.

Report all damage and broken equipment upon onset of condition.

Maintain vehicle in a clean, neat and sanitary condition, wash as needed.

Inspect and maintain truck equipment and supplies such as tires, lights, brakes, gas, oil and water.

Personnel

Assign daily tasks to wholesale staff.

Develop and uphold performance standards for staff with assistance from the Wholesale & Catering Manager.

Schedule staff according to weekly labor budget. Arrange for coverage of vacant shifts and fill in as needed.

Provide input to the Wholesale & Catering Manager for hiring qualified staff within established policies.

Ensure training for all department staff.  Successfully complete training checklists with new department staff.

Motivate and provide staff with the tools and materials required to ensure high quality and efficient job performance.

Provide input on performance evaluations for staff in coordination with the Wholesale & Catering Manager.

Recommend to Wholesale & Catering Manager corrective counseling measures and/or disciplinary action as needed for all department staff, according to established personnel policies.

Ensure that department meetings are conducted to maintain effective communication with staff. 

Other

Assist with light maintenance and janitorial duties at Outpost’s wholesale locations.

Adjust to changing conditions to facilitate the delivery of products to customers.

Assist Receiving Coordinator when necessary.

3.  All Staff Duties

Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.

Keep truck and office orderly and clean.

Maintain a positive attitude.

Perform all other duties as assigned by Wholesale & Catering Manager.

KNOWLEDGE, SKILLS, ABILITIES:

Outstanding customer service skills

Minimum of two years of Wholesale operations experience preferred

Supervisory experience preferred

Experience with stocking, ordering, and receiving in a retail or wholesale setting

Must have a current driver’s license and clean driving record

Ability to perform basic computer functions including proficient in Microsoft Excel and Word

Ability to appropriately delegate work duties, train, manage, and motivate staff

Attention to detail and good organizational skills

Ability to handle multiple demands and work under time pressures, and meet deadlines

Willingness to be open, to learn, and take on new responsibilities

Demonstrate objectivity, neutrality, and calmness under pressure

Effective communication skills in English

Ability to read and comprehend instructions

Ability to follow through on systems, procedures and policies

Demonstrated ability to follow through on commitments

Ability to work well independently and with others

Regular, predictable attendance

Ability to work efficiently in a fast paced environment

Aware of surroundings at all times

Ability to be flexible and to adapt to changing conditions quickly

Ability to operate material handling equipment (i.e. pallet jacks, manual and electrical loading dock lifts, truck rail gates, forklifts, etc.)

ESSENTIAL PHYSICAL REQUIREMENTS: