{"id":2081498,"url":"https://alion.io/job/outreach-senior-forward-deployed-engineer-managed-services","title":"Senior Forward Deployed Engineer, Managed Services","company":{"id":15919,"name":"Outreach","domain":"outreach.ai","url":"https://alion.io/company/outreach","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":45000,"period":"year","method":"role_seniority_country_cell","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"Prompt Engineering","optional":false}],"status":"live","first_seen_at":"2026-10-08T09:39:35Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T15:21:55Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the Team\nManaged Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.\nOur Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.\nThe Role\nYou'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.\nYou’ll own and expand our largest, most complex portfolio of accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You will partner with the leaders and team to set the technical standard for the practice and be a go-to resource when other consultants hit edge cases. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.\nThe role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.\nYou'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.\nKey Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption - ultimately supporting renewal rates and the minimization of churn and contraction.\nLocation: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours.\nWorking Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).\nYour Daily Adventures Will Include:\nBuild, configure, and tune new AI Agents (Revenue, Deal, Research, Conversation, Forecasting) beyond initial implementation to expand automation and drive credit consumption\n\nDesign and manage context-aware prompts for each customer's AI Agent use cases\n\nBe the subject matter expert on Outreach's AI Agents and embed them into customer workflows and sales processes\n\nApply and refine agent playbooks, prompt libraries, and implementation frameworks so the practice grows without losing consistency\n\nManage configuration for onboarded customers: identify gaps and opportunities, then design, configure, and troubleshoot solutions in real time as their needs evolve\n\nTrain client admins and keep them current on platform use, best practices, and functionality\n\nBe the Outreach Admin's main point of contact and trusted advisor, and surface value and risk before they ask\n\nPartner with GTM Account Teams on expansion, renewal, and delivery needs, and share client health insights\n\nResolve escalations and at-risk accounts fast; share trends with your Practice Manager to prevent repeat issues\n\nStay current on Generative AI and LLM developments relevant to Outreach's Agents\n\nTrack your KPIs and adjust quickly to stay on target\n\nMentor and share knowledge with fellow consultants\n\nSet best practices for agent configuration and prompt design across the team, not just your own accounts\n\nAct as a technical escalation point for peer consultants and partner directly with Product on gaps surfaced by strategic customers\n\nOur Vision of You:\n6-8+ years in a technical, customer-facing role at a mid-to-large business, ideally SaaS\n\nTechnical and AI fluency with Outreach or a comparable SaaS platform: you configure and apply the AI features yourself\n\nExperience with prompt engineering, LLM-based tools, and applying generative or agentic AI to real sales workflows\n\nProven ability to influence AI and technology adoption inside customer organizations and turn new capabilities into solutions for real business problems\n\nTrack record hitting utilization, consumption, or renewal-linked KPIs\n\nExperience building trust and client relationships remotely\n\nHandles tight deadlines and multiple concurrent engagements\n\nSelf-starter, comfortable with ambiguity and autonomy, quick to pick up complex concepts\n\nPassionate about solving client problems and turning customer vision into results in the product\n\nSharp written and verbal communicator\n\nTrack record of owning the most strategic or highest-complexity accounts in a book of business\n\nExperience mentoring or informally leading peers in a customer-facing technical role\n\nEmbodies our core values: Trusted Advisor, Win as One Team, and Take Ownership\n\nPreferred Qualifications:\nBackground in Sales strategy, renewals, or account expansion is a plus\n\nKnowledge of sales processes such as lead generation, pipeline management, and KPIs\n\nExperience with the software delivery lifecycle or application implementation\n\nSkilled at coaching others on sales process best practices\n\nSkilled at learning a customer's business strategy, processes, and solutions\n\nExperience delivering Managed Services at a software company\n\nExperience shaping team-wide playbooks, frameworks or enablement content","description_format":"text","description_chars":5161,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales 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