{"id":2883480,"url":"https://alion.io/job/outset-founding-cx-solutions-account-executive","title":"Founding CX Solutions Account Executive","company":{"id":450353,"name":"Outset","domain":"outset.ai","url":"https://alion.io/company/outset-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":163000,"max_usd":320000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":672},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Fivetran","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Intercom","optional":false},{"name":"JavaScript","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"MuleSoft","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-10-19T22:35:56Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T10:17:29Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Outset invented a better way to do research: AI-powered user interviews.\nGlobal brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.\nThe research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.\nOutset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025-less than six months after our Series A-led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.\nThe raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI-moderated research, as the new standard for understanding people.\nWe’re a tight-knit team serving some of the world’s largest enterprises.\nOutset is hiring its founding Customer Experience (CX) Solutions Account Executive, the first sales hire for our new CX offering.\nOn Day 1, you'll own the most important stretch of the funnel, discovery → demo → pilot → conversion, working directly with prospects and turning interest into paying customers.\nWhen another Account Executive is on the deal, you'll partner with them as the solution lead. When one isn't, you'll run the full cycle as both AE and SC. Most critically, you'll work hand in hand with Product: bringing customer feedback that shapes and delivers the short-term roadmap, and translating that roadmap into a sellable medium- and long-term vision for clients.\nAs the founding hire, you'll define how CX is sold at Outset.\nResponsibilities\nOwn discovery → demo → pilot → conversion\nDiscovery: Lead discovery with CX leaders and technical stakeholders to uncover program goals, pain points, buying process, and current stack (Medallia, Qualtrics, CRM, support, and data platforms).\n\nDemo: Build and deliver tailored demos that map the CX offering to each prospect's use cases; continuously refine the demo narrative, environments, and datasets.\n\nPilot: Scope pilots with clear success criteria, timelines, and stakeholders; stand up the integrations (APIs, MCP, data connections) and drive each pilot to a decision.\n\nConversion: Turn successful pilots into paid contracts by building the business case, tying results to outcomes, and navigating procurement and security review.\n\nTrack conversion at each stage (discovery to demo, demo to pilot, pilot to close) and iterate on what works.\n\nOwn deals end to end\nWhen another AE is on the deal, partner with them as the solution lead, co-owning deal strategy and the technical path to close.\n\nOtherwise, run the full cycle as both AE and SC: own pipeline, forecasting, commercial negotiation, and close.\n\nHand off cleanly to Customer Success and stay involved through onboarding and early value realization.\n\nPartner with Product and sell the vision\nBe the voice of the CX customer inside Product, bringing structured, prioritized feedback from discovery, demos, and pilots to shape the short-term roadmap.\n\nWork hands-on with Product and Engineering to validate and deliver near-term roadmap items with pilot customers and design partners.\n\nTranslate the roadmap into a compelling medium- and long-term vision that clients can buy into, while keeping commitments credible.\n\nSpot patterns across deals (integration gaps, feature requests, competitive objections) and feed them into product and positioning.\n\nBuild the function\nCreate the CX sales playbook: discovery guides, demo scripts, pilot templates, business case models, and integration reference architectures.\n\nDefine the processes and metrics for CX sales and help shape future hiring.\n\nQualifications\n6+ years of hands-on experience in the enterprise software sales space, such as sales development representative, account executive, solutions consulting, sales engineering.\n\n2+ years working specifically with customer experience solutions.\n\nA track record in a customer-facing pre-sales role, owning and delivering discovery, demos, and pilots or proofs of concept that converted to revenue.\n\nA track record of closing deals end to end, including pipeline management, business case, commercial negotiation, and close.\n\nExperience partnering closely with Product teams, turning customer input into roadmap priorities and selling a credible product vision.\n\nWorking familiarity with Medallia and/or Qualtrics, including how they are deployed, configured, and connected to other systems.\n\nDemonstrated experience building and supporting a variety of data integrations, including REST APIs, webhooks, authentication methods (OAuth, API keys), and data mapping.\n\nExperience with, or strong working knowledge of, Model Context Protocol (MCP) and how it connects AI tools to external systems.\n\nClear written and verbal communication, with the ability to explain technical concepts in terms of business value to technical and executive audiences.\n\nA founder's mindset: comfortable being first in a role and creating structure where none exists.\n\nBonus\nIntegration experience with some combination of the following:\nCRM platforms (e.g., Salesforce, HubSpot)\n\nCustomer Success platforms (e.g., Gainsight, Totango, ChurnZero)\n\nCustomer Support platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud)\n\nData lakes and warehouses (e.g., Snowflake, Databricks, BigQuery)\n\nQuota-carrying experience in a combined AE and SC (or technical seller) role.\n\nExperience as a founding or first sales hire for a new product line or at an early-stage company.\n\nFamiliarity with CX program concepts such as voice of the customer (VoC), NPS/CSAT/CES, journey analytics, and closed-loop feedback.\n\nScripting or light development skills (e.g., Python, JavaScript, SQL) for building prototypes and demo tooling.\n\nExperience with ETL/reverse-ETL tools or iPaaS platforms (e.g., Fivetran, Census, Workato, MuleSoft).\n\nBackground with AI-powered or research 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now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/outset-founding-cx-solutions-account-executive","json_url":"https://alion.io/job/outset-founding-cx-solutions-account-executive.json","meta":{"generated_at":"2026-10-25T12:38:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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