{"id":3410748,"url":"https://alion.io/job/outsource-accelerator-jr-it-helpdesk","title":"JR. IT HELPDESK","company":{"id":1957409,"name":"Outsource Accelerator","domain":"outsourceaccelerator.com","url":"https://alion.io/company/outsourceaccelerator","size_band":"11-50","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":{"label":"UK time","utc_offset_min":0,"utc_offset_max":0},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":75000,"period":"year","method":"global_role_seniority_cell","sample_n":1223},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-28T16:50:30Z","employer_posted_date":null,"last_verified_at":"2026-10-28T16:50:30Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About the RoleWe are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are 8:30am UK to 5:30pm UK with an hour lunch break; our client's environment and up-time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb information and learn new things quickly.\nThe successful candidate will have knowledge and skills in some of the following areas:\nTechnical Skills\nMicrosoft Windows 10 & 11 administration and troubleshooting\n\nMicrosoft 365 (Office, Outlook, Teams, OneDrive) support and administration\n\nActive Directory user management (password resets, account creation, permissions, group membership)\n\nBasic Microsoft Exchange and Microsoft 365 administration\n\nWindows Server fundamentals\n\nAzure Active Directory / Microsoft Entra ID basics\n\nDesktop application support including Microsoft Office and Adobe Acrobat\n\nMalware, antivirus and endpoint security troubleshooting\n\nRemote support using remote access software\n\nBasic TCP/IP networking, LAN/WAN, Wi-Fi troubleshooting and printer support\n\nApple macOS and iPhone/iPad user support\n\nHardware diagnostics, upgrades and peripheral installation\n\nCustomer service and ticket management\n\nDocumentation and knowledge base creation\n\nKey Responsibilities\nProvide first-line technical support to users via phone, email and remote support tools.\n\nDiagnose and resolve Windows desktop, Microsoft Office and application-related issues.\n\nSupport Microsoft 365 users with Outlook, Teams, OneDrive and password-related issues.\n\nCreate, modify and disable user accounts within Active Directory while maintaining security best practices.\n\nAssist with Microsoft Exchange and Microsoft 365 administration tasks including mailbox configuration and permissions.\n\nInstall, configure and maintain Windows desktops, laptops and peripheral devices.\n\nInvestigate antivirus alerts and malware-related issues using endpoint protection software.\n\nPerform basic network troubleshooting including Wi-Fi connectivity, DNS, IP configuration and printer networking.\n\nSupport Apple devices including macOS, iPhone and iPad connectivity and email configuration.\n\nEscalate complex technical issues to second-line engineers while documenting troubleshooting steps and resolutions.\n\nMaintain accurate support records and communicate progress clearly to end users.\n\nWork independently to prioritise workload while collaborating with senior engineers to meet service targets.\n\nProfessional ProfileA motivated and customer-focused IT professional with experience providing first-line technical support across Windows environments and Microsoft 365. Confident troubleshooting desktop, networking and user account issues while delivering excellent customer service. A quick learner with a strong interest in Microsoft technologies, cybersecurity and cloud services, able to work independently in a fully remote environment while collaborating effectively with technical teams.\nCurrently we do not have a PSA / RMM solution. We have a custom AI helpdesk and use GoTo Technologies for remote access.\nWorking conditions:\nFully remote supporting UK clients\n\nMon - Fri\n\nUK hours\n\nOriginally posted on Himalayas","description_format":"text","description_chars":3309,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Angel Networks & Startup Accelerators"],"lifecycle":[{"event":"open","at":"2026-10-28T17:28:15Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":2,"expected_fill_days":7,"reasons":["seen:2","win:mid","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/outsource-accelerator-jr-it-helpdesk","json_url":"https://alion.io/job/outsource-accelerator-jr-it-helpdesk.json","meta":{"generated_at":"2026-10-31T14:57:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1957409},"rest":"https://alion.io/mcp/rest/get_company?id=1957409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foutsource-accelerator-jr-it-helpdesk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foutsource-accelerator-jr-it-helpdesk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foutsource-accelerator-jr-it-helpdesk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/outsource-accelerator-jr-it-helpdesk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foutsource-accelerator-jr-it-helpdesk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3410748}},{"tool":"search_jobs","arguments":{"company":"outsourceaccelerator.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3410748},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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