{"id":1813700,"url":"https://alion.io/job/outsource-access-customer-success-associate-remote","title":"Customer Success Associate (Remote)","company":{"id":3775716,"name":"Outsource Access","domain":"outsourceaccesscareers.com","url":"https://alion.io/company/outsourceaccesscareers","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":72000,"period":"year","method":"global_role_seniority_cell","sample_n":1374},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-03T22:16:55Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-11T00:27:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"This is a remote position.\nWhat We Do\nAt Outsource Access, we help over 5 million families unlock the everyday magic of parenthood through our partner client, a leading parenting technology company. We don't just answer support tickets-we make sure every parent feels taken care of by combining real pediatric expertise with data science to guide them through their unique journey.\nHow You’ll Make a Difference\nThe Voice of Calm: You are the primary touchpoint for parents, handling sensitive or frustrated interactions with patience and care. You ensure that every inquiry is responded to in a timely, empathetic, and accurate manner, creating a positive experience even during stressful moments.\n\nThe Problem Solver: You don’t just log issues; you resolve them. Using tools like Zendesk and Jira, you troubleshoot login errors, account access problems, and billing inquiries, diagnosing the root cause yourself whenever possible.\n\nThe Knowledge Bridge: You translate technical app limitations and functionalities into clear, simple language that non-technical users can easily understand. When issues are complex, you escalate them to internal teams like Software Engineering while keeping the customer fully informed of the status.\n\nThe Insight Generator: You actively improve the support ecosystem by converting recurring questions into clear FAQ articles and flagging common bugs. You also assist in beta testing, collecting critical issue reports and feedback to help the product evolve.\n\nRequirements\nIs This You?\nThe Articulate Professional: You have at least 1 year of customer support experience and possess excellent written communication skills with perfect grammar, ensuring every email and message is professional and clear.\n\nThe Empathetic Analyst: You are efficient but never robotic; you have strong problem-solving skills that allow you to investigate user data and resolve issues while remaining deeply empathetic to the customer's situation.\n\nThe Family Advocate: You have a genuine passion for helping families thrive. Bonus points if you have experience using tracking apps or tools that improve a child’s sleep or behavior.\n\nTech-Savvy: You are comfortable navigating multiple apps, social media, and internal portals simultaneously. Experience with ticketing software like Zendesk is highly preferred.\n\nYour Home Office: You are equipped with your own reliable device (BYOD) and a high-speed internet connection, ready to work a consistent night shift schedule remotely.\n\nBenefits\nWhy You’ll Love Being Part of the OAmazing Team\nYou’re not just taking a job - you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:\nYour Wellness & Security\nHealth & Wellness - Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.\n\nSecurity for the “What Ifs”: Our Group Life Insurance benefit gives you added protection - because your future (and your family’s) deserves a safety net.\n\nTime to Recharge - Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self - at work and at home.\n\nSupport You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.\n\nYour Financial Rewards\nPerformance Incentives: Bring results - and you’ll see it rewarded. Simple as that.\n\nPremium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.\n\n13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.","description_format":"text","description_chars":3693,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Security Compliance","Virtual Assistant Services"],"lifecycle":[{"event":"open","at":"2026-10-03T22:16:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/outsource-access-customer-success-associate-remote","json_url":"https://alion.io/job/outsource-access-customer-success-associate-remote.json","meta":{"generated_at":"2026-10-11T02:35:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4209,"day_limit":5000,"remaining_today":791,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775716},"rest":"https://alion.io/mcp/rest/get_company?id=3775716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foutsource-access-customer-success-associate-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foutsource-access-customer-success-associate-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foutsource-access-customer-success-associate-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/outsource-access-customer-success-associate-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foutsource-access-customer-success-associate-remote"}]}