{"id":2543595,"url":"https://alion.io/job/outsource-access-insurance-customer-service-representative-applied-epic-expert","title":"Insurance Customer Service Representative (Applied Epic Expert)","company":{"id":3775716,"name":"Outsource Access","domain":"outsourceaccesscareers.com","url":"https://alion.io/company/outsourceaccesscareers","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":160000,"period":"year","method":"global_role_seniority_cell","sample_n":1380},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T16:17:27Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T12:27:09Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"This is a remote position.\nWhat We Do: At Outsource Access, we help property and casualty insurance agencies streamline their operations so they can focus on growth. We don't just process routine administrative requests, we make sure homeowners and auto insurance workflows are handled flawlessly behind the scenes.\nHow You’ll Make a Difference:\nKeeping the Engine Running: You will support an active insurance team by seamlessly handling routine administrative requests without the need to speak directly to end clients.\n\nNavigating with Precision: You will log into multiple insurance portals on a daily basis to process service requests efficiently and accurately.\n\nMaintaining Flawless Records: You will ensure standard insurance servicing workflows are completed with uncompromising attention to detail, keeping the agency's records perfectly organized.\n\nStepping Up When It Counts: Because you are stepping in urgently to support a team experiencing a staff medical leave, your immediate availability and reliability will be a massive relief to the company's operations.\n\nRequirements\nIs This You?:\nThe Insurance Insider: You bring previous experience in a P&C Insurance CSR role and deeply understand the nuances of homeowners and auto insurance products.\n\nThe Applied Epic Pro: You preferably have at least six months of hands-on experience navigating Applied Epic, or you possess strong comparable experience with other insurance management systems.\n\nThe Detail-Oriented Organizer: You communicate clearly in English, maintain sharp attention to detail, and pride yourself on keeping workflows perfectly aligned.\n\nTech-Savvy: You quickly adapt to different portals and systems, bringing your own reliable device (BYOD) to get the job done right.\n\nYour Home Office: You have a dedicated, distraction-free remote work setup that allows you to start immediately and integrate smoothly with the team.\n\nBenefits\nWhy You’ll Love Being Part of the OAmazing Team You’re not just taking a job, you’re stepping into a role where your growth, security, and peace of mind actually matter.\nHere is the total package we’ve built for you:\n Your Wellness & Security\nHealth & Wellness - Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.\nSecurity for the “What Ifs”: Our Group Life Insurance benefit gives you added protection - because your future (and your family’s) deserves a safety net.\nTime to Recharge - Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self - at work and at home.\nSupport You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.\n\n Your Financial Rewards\nPerformance Incentives: Bring results - and you’ll see it rewarded. Simple as that.\nPremium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.\n13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.","description_format":"text","description_chars":3100,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-14T16:17:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/outsource-access-insurance-customer-service-representative-applied-epic-expert","json_url":"https://alion.io/job/outsource-access-insurance-customer-service-representative-applied-epic-expert.json","meta":{"generated_at":"2026-10-21T14:08:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20179,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775716},"rest":"https://alion.io/mcp/rest/get_company?id=3775716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foutsource-access-insurance-customer-service-representative-applied-epic-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foutsource-access-insurance-customer-service-representative-applied-epic-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foutsource-access-insurance-customer-service-representative-applied-epic-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/outsource-access-insurance-customer-service-representative-applied-epic-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foutsource-access-insurance-customer-service-representative-applied-epic-expert"}]}