{"id":4144248,"url":"https://alion.io/job/outsource-access-medical-administrative-assistant-remote","title":"Medical Administrative Assistant (Remote)","company":{"id":3775716,"name":"Outsource Access","domain":"outsourceaccesscareers.com","url":"https://alion.io/company/outsourceaccesscareers","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"MST","utc_offset_min":-7,"utc_offset_max":-7},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Gmail","optional":false},{"name":"Google Docs","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-12T06:25:25Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T06:25:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This is a remote position.\nPosition Summary\nThe General Admin Support VA will provide essential operational assistance to the clinic by managing incoming orders, logging and updating patient records within the EMR, sending customer-facing text message updates, and performing various administrative tasks. This role requires strong attention to detail, critical thinking, and the ability to work independently after training, while maintaining consistent communication using established clinic procedures.\nKey Responsibilities\nOrder & Invoice Management\n\nReview incoming orders from the website/Gmail.\n\nLog orders accurately into the clinic’s Electronic Medical Records (EMR) system.\n\nTrack invoices and ensure correct documentation of purchased medications or services.\n\nPatient File & EMR Updating\n\nMaintain accurate, up-to-date patient records.\n\nEnsure every medication purchase is recorded properly in compliance with clinic policies.\n\nCustomer Communication (Text-Based Only)\n\nUse OpenPhone and clinic scripts/manuals to send message updates (e.g., confirmation of orders, next steps, reminders).\n\nReply to customer questions via text using pre-approved language and ChatGPT-trained templates.\n\nMonitor incomplete appointment steps and proactively remind clients of pending requirements.\n\nAdministrative Support\n\nReference clinic policies & procedures to carry out tasks without constant supervision.\n\nAssist with various administrative, documentation, and process-related tasks.\n\nUse Slack for internal communication.\n\nSystem Navigation & Documentation\n\nUtilize Google Workspace (Gmail, Google Docs).\n\nAccess clinic’s AI-based policy and procedure manual as needed.\n\nUse ChatGPT-based internal tools to standardize responses and ensure brand voice consistency.\n\nRequirements\nQualifications & Skills\nExperienced with invoicing\n\nFamiliarity with EMR systems or CRM-like platforms (healthcare EMR experience preferred but not required).\n\nStrong written communication skills (text-based customer support).\n\nExcellent attention to detail and accuracy in logging records and invoices.\n\nProactive problem solver with strong critical thinking-must be able to learn processes and apply them independently.\n\nAbility to follow SOPs and use reference materials (manuals, AI tools, guides).\n\nAble to work MST hours consistently.\n\nBenefits\nBenefits\nEmployee Benefits\nHealth and Wellness: Comprehensive HMO coverage for you and your dependents.\n\nSecurity and Peace of Mind: Group Life Insurance Benefit to safeguard your future.\n\nFinancial Flexibility: Virtual Credit Card for added convenience and purchasing power.\n\nWork-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.\n\nGovernment Benefits: Full support for required government benefits.\n\nSupplemental Pay Types\n13th Month Salary: A festive bonus to celebrate the year’s hard work.\n\nOvertime Pay: Compensation for your extra effort and time.\n\nNight Differential: Additional pay for working late hours or shifts.\n\nIncentives: Performance-based incentives to reward your contributions and 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