# Tier 2 Service Desk Engineer (Remote)

This is a remote position. What We Do At Outsource Access, we help fast-growing Managed IT Service Providers deliver seamless, reliable, and high-level technical support to their clients. We don't just clear helpdesk tickets-we make sure complex IT infrastructures run smoothly, issues get solved at the root cause, and clients receive an exceptional support experience every single time. How You’ll Make a Difference Solving the Tough Tech: Take ownership of complex Tier 2 and Tier 3 technical escalations across Microsoft 365, Active Directory, cloud environments, and networking to keep client operations running without disruption. Eliminating Repeat Issues: Perform deep root cause analysis and document clear troubleshooting processes to prevent future downtime and ensure long-term stability. Elevating the Team: Mentor Tier 1 engineers, share technical knowledge, and support key infrastructure projects to level up overall service desk performance. Delivering Flawless Client Care: Combine sharp technical problem-solving with empathetic, customer-facing communication that builds lasting client trust. Requirements Is This You? An Experienced Problem Solver: You bring at least 3 years

- **Id**: 4144238
- **Url**: <https://alion.io/job/outsource-access-tier-2-service-desk-engineer-remote>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: inferred_company_offices
- **Hiring geo confidence**: inferred
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T06:25:25Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T06:25:25Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3267
- **Description truncated**: no
- **Benefits**: Home office, Life insurance
- **Relocation offered**: no
- **Industries**: Virtual Assistant Services, Business Process Outsourcing (BPO)

## Company

- **Id**: 3775716
- **Name**: Outsource Access
- **Domain**: outsourceaccesscareers.com
- **Url**: <https://alion.io/company/outsourceaccesscareers>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Zoho Recruit

## Technologies

- **Active Directory** — Optional: no
- **Azure** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **Hyper-V** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Service Desk** — Optional: no
- **TCP/IP** — Optional: no
- **VMWare** — Optional: no
- **VPN** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T06:25:25Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 38
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-12T08:12:37Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.