Medical Receptionist

Requirements: Up to 2 Years of Experience in Customer Service, Appointment Scheduling, Medical Reception, Dental Reception, or a similar role Previous experience answering incoming calls for a dental or medical office is preferred Excellent spoken and written English communication skills Friendly, professional, and patient-focused phone communication Strong experience scheduling appointments and managing calendars Familiarity with dental practice management or scheduling software is a plus Ability to answer general business questions accurately and professionally Strong organizational skills and attention to detail Ability to manage multiple incoming calls and appointment requests efficiently Basic understanding of dental services and terminology is preferred Ability to handle urgent patient requests calmly and follow established escalation procedures Understanding of patient confidentiality and HIPAA requirements Strong computer skills and ability to learn new scheduling systems Dependable, patient, organized, and comfortable working independently Core responsibilities: Answer incoming phone calls professionally, promptly, and courteously Schedule appointments for new patients seeking dental services Assist callers requesting urgent or emergency dental appointments Identify appointment urgency using established office guidelines and escalate concerning symptoms to the dental team Provide basic information about office hours, location, directions, and appointment availability Answer general questions about dental services using approved office information Assist callers interested in routine cleanings, consultations, cosmetic dentistry, and other available services Collect and accurately record new patient contact information and basic appointment details Manage appointment calendars and schedule patients according to office availability Confirm appointment dates, times, and relevant scheduling instructions with patients Reschedule or cancel appointments when requested Send appointment confirmations and reminders when applicable Maintain accurate patient scheduling records within the practice management system Communicate with office staff regarding emergency appointment requests and scheduling concerns Transfer calls or take messages for questions requiring assistance from dental office personnel Maintain patient confidentiality and follow HIPAA guidelines Ensure callers receive a positive, welcoming, and professional experience Assist with additional inbound call handling and appointment scheduling responsibilities as needed

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!