Senior Product Manager

Requirements: Proven experience as a Product Manager or Senior Product Manager, preferably for SaaS platforms or B2B software products. Strong understanding of product management methodologies, frameworks, and best practices (e.g., Agile, Scrum, Lean, Jobs-to-be-Done). Expertise in customer research methods (user interviews, surveys, usability testing, data analysis). Proficiency with product management tools (e.g., Jira, ProductBoard, Aha!, Confluence, Miro). Strong analytical skills and ability to work with data - understanding metrics, analysing trends, and making data-driven decisions. Experience with A/B testing, experimentation frameworks, and product analytics tools (e.g., Google Analytics, Mixpanel, Amplitude). Deep understanding of software development lifecycle, technical architecture, API design, and ability to discuss technical trade-offs with engineering teams. Understanding of modern technologies including AI/ML applications, cloud-native architectures, microservices, data pipelines, and integration patterns and where AI can enhance product value and user experience. Deep understanding of UX/UI design principles and ability to collaborate effectively with designers. Experience collaborating with customer success teams and understanding customer lifecycle management. Understanding of cloud-based SaaS business models, pricing strategies, and monetization approaches. Awareness of security and compliance considerations (e.g., GDPR, SOC 2, data privacy) and DevOps practices (CI/CD pipelines). Excellent presentation and storytelling skills to create compelling product cases, documentation, and communicate product vision to diverse audiences. Bachelor's Degree / Master's in Business, Computer Science, Engineering, or related field (or equivalent practical experience). Strong business acumen and understanding of how product decisions impact revenue, costs, and profitability. Excellent written and verbal communication skills-ability to articulate complex ideas clearly to technical and non-technical audiences. Strong stakeholder management skills and ability to influence without authority. Demonstrated ability to prioritize ruthlessly and make difficult trade-off decisions. Experience working in Agile/Scrum environments and collaborating closely with engineering teams. Customer-centric mindset with passion for solving real problems and delivering value. Strategic thinking combined with attention to detail and execution excellence. Ability to balance long-term vision with short-term execution and quick wins. Core responsibilities: Defines and maintains a clear product vision and strategy aligned with business objectives. Develops and manages the product roadmap, prioritizing features based on customer value, business impact, and technical feasibility. Conducts market research, competitive analysis, and customer research to identify opportunities and threats. Makes data-driven prioritization decisions and clearly communicates the rationale to stakeholders. Defines success metrics and KPIs for product features and tracks performance against goals. Demonstrates thought leadership by recommending innovative product approaches and opportunities. Customer Success & Feature Delivery Deeply understands customer needs, pain points, and workflows through research, interviews, and data analysis. Translates customer insights into clear, detailed user stories and acceptance criteria. Works closely with engineering and design teams to ensure features are delivered on time and meet quality standards. Validates that delivered features solve customer problems and drive measurable business outcomes. Gathers and analyses customer feedback post-launch to inform future iterations. Delights customers with features that exceed expectations and solve real problems elegantly. Builds relationships with key customers to deeply understand their business objectives and success criteria. Participates in customer onboarding sessions and quarterly business reviews to gather direct feedback and validate product direction. Monitors customer satisfaction metrics (NPS, CSAT) and works with customer success team to address adoption challenges. Cross-Functional Collaboration & Stakeholder Management Actively collaborates with engineering teams during sprint planning, daily stand-ups, and retrospectives. Partners with design to create exceptional user experiences that balance usability with technical constraints. Works with sales and marketing to ensure go-to-market alignment and effective positioning. Collaborates with customer success to understand adoption challenges and support needs. Communicates product updates, decisions, and roadmap changes clearly to all stakeholders. Facilitates discussions and drives consensus when faced with competing priorities or trade-offs. Shares product insights, market trends, and best practices across the organisation.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!