{"id":2867286,"url":"https://alion.io/job/outsourcing-advantage-customer-support-agent","title":"Customer Support Agent","company":{"id":3590,"name":"Outsourcing Advantage","domain":"outsourcingadvantage.com","url":"https://alion.io/company/outsourcingadvantage","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0.167,"time_to_fill_p50_days":20,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago de los Caballeros, Dominican Republic"],"countries":["DO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-19T18:10:11Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T07:53:18Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"OSA is seeking a proactive, detail-oriented, and computer-savvy Customer Support Agent to work directly with one of our clients, a New York-based wholesale distributor and supplier of school supplies, educational materials, office products, and general merchandise.\nThe ideal candidate will be responsible for responding to customer inquiries, providing order and shipping updates, generating billing invoices, and managing requests through various online platforms. This role requires someone who can work efficiently in a fast-paced environment, handle multiple tasks simultaneously, and ensure timely and accurate responses to customer needs.\nKey Responsibilities\nRespond to customer inquiries regarding orders, product availability, and general concerns via email and online platforms.\nProvide shipping updates, tracking information, and delivery status to customers.\nProcess and follow up on customer orders to ensure accurate and timely handling.\nGenerate and send billing invoices, ensuring all information is accurate.\nNavigate online marketplaces and seller portals, including Amazon and eBay, to manage order-related inquiries.\nMaintain accurate records of customer communications, orders, and invoices.\nUse Excel and other digital tools to organize information and track daily activities.\nHandle multiple requests efficiently while maintaining accuracy and professionalism.\nFollow established procedures to ensure timely responses and a positive customer experience.\nRequirements\nStrong computer skills and proficiency in email, Microsoft Excel, and other online platforms.\nFamiliarity with e-commerce marketplaces such as Amazon and eBay.\nExcellent organizational skills and attention to detail.\nAbility to work quickly and efficiently in a fast-paced environment.\nStrong time management skills and the ability to prioritize tasks.\nGood written English and professional communication skills.\nAbility to multitask and manage multiple customer requests without compromising accuracy.\nProactive attitude, reliability, and willingness to learn new systems and processes.\nC1 English and Spanish proficiency.\nBenefits\nOpportunity to work on diverse and exciting projects.\nSupportive and collaborative work environment.\nWeekly payments.\nWeekly incentives based on performance.\nWeekends off.\nHiring bonus.\nLoyalty Bonus\nAnnual Performance Salary Review Increases up to 10%\nPaid Breaks\nGrowth opportunities.\nReferral bonus.\nNational holidays pay double the hourly rate.\nUS holidays off when applicable.\nBest work environment in Santiago.\nMorning shift available.\n Back-office positions.","description_format":"text","description_chars":2589,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-19T18:10:11Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely 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