{"id":3196610,"url":"https://alion.io/job/outsurance-customer-service-agent","title":"Customer Service Agent","company":{"id":4467783,"name":"OUTsurance","domain":"outsurance.ie","url":"https://alion.io/company/outsurance-ie","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-03T09:02:07Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Step into the world of OUTsurance DAC, a vibrant, ambitious, and ground-breaking new player in Ireland. Backed by OUTsurance Group Limited, with established operations in South Africa and Australia, we’re just getting started in Ireland and want YOU on board!\nAt OUTsurance, we believe in delivering Awesome Service. The Operations Department, which includes Sales, Customer Service and Claims plays a pivotal role in delivering on our Service promise for our amazing customers and always treating customers fairly.\nWho we want:\nWe're looking for individuals who live our amazing values to join our team.\nPeople who possess diverse personalities and remarkable character that can help us build a great company and offer a better insurance alternative to Ireland.\nWhat’s in it for you?\nBrand new office in Cherrywood, easily accessible\nOpportunity to be a part of a growing company with a great working culture\nCompetitive salary with great earning potential\nTwenty-four days Annual Leave\nCompany assisted support programme to achieve APA Qualification\nAttractive benefits package including income protection and life cover\nCompetitive & flexible pension contribution rates\nBike to Work scheme\n10% Discounts on Insurance\nEmployee Assistance Programme\nWhat you’ll be doing:\nYou will work in a target driven environment and be rewarded with our unique PBS performance bonus structure scheme on a monthly basis for excellent performance to include call quality, customer satisfaction and customer experience etc.\nReceive and handle telephone queries\nAct as the first point of contact for customers on all service related enquiries.\nEstablish and maintain effective relationships with customers over the phone.\nProvide a professional service by processing queries efficiently in a timely manner.\nResearch and build customer’s interest in the services of our motor and home insurance products available.\nHandle customer complaints and deal with them in an efficient and professional manner.\nGather and record accurate client details on our internal systems.\nAssist with the client onboarding process gathering all accurate data that we require.\nComply with Risk and Compliance frameworks, policies and procedures associated with the role.\nLiase with internal teams to ensure queries are being dealt with efficiently.\nRepresent the company and the OUTsurance brand.\nYour skillset and experience:\nPassionate about delivering excellent customer service\nImpressive communication skills.\nProficient computer literacy.\nSales experience desired but not essential as we have a strong learning and development culture\nAPA exams desired but not essential (must be willing to work towards achieving exams if not already qualified)\nYou’ll be working in a Regulated Environment:\nThis position falls under the category of a regulated control function in accordance with the regulations outline in the Central Bank Reform Act 2010 Regulations 2011. Any appointment to this role is contingent upon the company’s assurance that the candidate fulfils the criteria stated in the Fitness and Probity standards issued by the Central Bank of Ireland. As part of this process, the company is obligated to conduct a specified due diligence procedure to evaluate the candidate's suitability and integrity.\nMust be willing to work towards and meet minimum competency requirements as set out by the Central Bank of Ireland's Minimum Competency Code\n Privacy Notice and Legal Statements | OUTsurance","description_format":"text","description_chars":3465,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T05:19:08Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.599,"p_room":0.55,"age_days":33,"expected_fill_days":24,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/outsurance-customer-service-agent","json_url":"https://alion.io/job/outsurance-customer-service-agent.json","meta":{"generated_at":"2026-11-03T10:25:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14469,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4467783},"rest":"https://alion.io/mcp/rest/get_company?id=4467783"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foutsurance-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foutsurance-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foutsurance-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/outsurance-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foutsurance-customer-service-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3196610}},{"tool":"search_jobs","arguments":{"company":"outsurance.ie","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3196610},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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