# Service Controller, APAC

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! We are looking for a Service Controller for APAC Service Control is the operational gatekeeper of Global Support. The team owns escalation management, Critical Situations (CritSits) and Major Incident management. It keeps the global support workload moving and turns customer feedback into service improvements. Service Control works follow-the-sun across EMEA, AMER and APAC, with Service Controllers in each region. As a Service Controller in APAC, you are part of the Service Control team in the region, led by the APAC Escalation Manager and Team Lead. You keep customer issues moving: you manage escalations, act as Major Incident Manager, support CritSits, and make sure the right teams are working on the right priorities. You are the bridge between our customers, the field teams and the support delivery teams, and you work follow-the-sun with the Service Controllers in EMEA and AMER. Control over the global support workload is key to this role. That means using the data our processes generate to prioritize by impact, decide where the teams’ effort goes, and find what

- **Id**: 3769260
- **Url**: <https://alion.io/job/outsystems-service-controller-apac>
- **Role**: Finance
- **Role family**: Finance
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Kuala Lumpur, Malaysia
- **Countries**: MY
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T21:07:49Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-07T08:32:04Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 9038
- **Description truncated**: no
- **Benefits**: Growth opportunities, Professional development
- **Relocation offered**: no
- **Industries**: Low-Code & No-Code Platforms

## Company

- **Id**: 177982
- **Name**: OutSystems
- **Domain**: outsystems.com
- **Url**: <https://alion.io/company/outsystems-2>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 6
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 42
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **AI Agents** — Optional: no
- **Incident Management** — Optional: no
- **ISO 27001** — Optional: no
- **ITIL** — Optional: no
- **Jira** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **China** — Iso: CN; Kind: region
- **India** — Iso: IN; Kind: region
- **Japan** — Iso: JP; Kind: region
- **Australia** — Iso: AU; Kind: region
- **Indonesia** — Iso: ID; Kind: region
- **Malaysia** — Iso: MY; Kind: region
- **New Zealand** — Iso: NZ; Kind: region
- **Pakistan** — Iso: PK; Kind: region
- **Philippines** — Iso: PH; Kind: region
- **South Korea** — Iso: KR; Kind: region
- **Taiwan** — Iso: TW; Kind: region
- **Thailand** — Iso: TH; Kind: region
- **Vietnam** — Iso: VN; Kind: region
- **American Samoa** — Iso: AS; Kind: region
- **Bangladesh** — Iso: BD; Kind: region
- **Bhutan** — Iso: BT; Kind: region
- **Brunei Darussalam** — Iso: BN; Kind: region
- **Cambodia** — Iso: KH; Kind: region
- **Cook Islands** — Iso: CK; Kind: region
- **East Timor** — Iso: TL; Kind: region
- **Fiji** — Iso: FJ; Kind: region
- **French Polynesia** — Iso: PF; Kind: region
- **Guam** — Iso: GU; Kind: region
- **Kiribati** — Iso: KI; Kind: region
- **Laos** — Iso: LA; Kind: region
- **Maldives** — Iso: MV; Kind: region
- **Marshall Islands** — Iso: MH; Kind: region
- **Micronesia** — Iso: FM; Kind: region
- **Mongolia** — Iso: MN; Kind: region
- **Nauru** — Iso: NR; Kind: region
- **Nepal** — Iso: NP; Kind: region
- **New Caledonia** — Iso: NC; Kind: region
- **Niue** — Iso: NU; Kind: region
- **Norfolk Island** — Iso: NF; Kind: region
- **Northern Mariana Islands** — Iso: MP; Kind: region
- **Palau** — Iso: PW; Kind: region
- **Papua New Guinea** — Iso: PG; Kind: region
- **Pitcairn Islands** — Iso: PN; Kind: region
- **Samoa** — Iso: WS; Kind: region
- **Solomon Islands** — Iso: SB; Kind: region
- **Sri Lanka** — Iso: LK; Kind: region
- **Tokelau** — Iso: TK; Kind: region
- **Tonga** — Iso: TO; Kind: region
- **Tuvalu** — Iso: TV; Kind: region
- **Vanuatu** — Iso: VU; Kind: region
- **Wallis and Futuna** — Iso: WF; Kind: region
- **Hong Kong** — Iso: HK; Kind: region
- **Singapore** — Iso: SG; Kind: region
- **Macau** — Iso: MO; Kind: region

## Lifecycle

- Event: open; At: 2026-11-04T21:07:49Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 42
- **Reasons**: conf:10, velocity, win:early
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.