{"id":4315579,"url":"https://alion.io/job/ovation-healthcare-eo-client-operations-representative","title":"EO, Client Operations Representative","company":{"id":4483253,"name":"Ovation Healthcare","domain":"ovationhc.com","url":"https://alion.io/company/ovation-healthcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":28000,"max":42000,"currency":"USD","period":"year","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-14T15:45:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the Job\nWelcome to Ovation Healthcare!\nAt Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.\nThe Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.\nWe’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.\nOvation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.\nSummary:\nThe Client Operations Representative (COR) is integral to maintaining the quality and efficiency of client workflows within the Client Operations Department. This role involves overseeing day-to-day planning, accounts receivable management, and resolving issues for each assigned client. Acting as the primary point of contact, the COR facilitates communication between clients and all internal departments. As a key member of our team, you'll deliver exceptional client service by efficiently managing inquiries and requests while ensuring accuracy and attention to detail. Your role as the liaison ensures smooth communication and seamless service delivery, fostering strong client relationships.\nDuties and Responsibilities:\nProactively manage aging accounts by regularly auditing account statuses using the Account Summary aging tools, ensuring timely follow-ups.\n\nMonitor client collections and placements, promptly identifying and reporting discrepancies to management and IT for resolution.\n\nKeep Wiki documentation accurate and up to date for assigned clients, regularly reviewing processes and procedures on a quarterly basis for effectiveness.\n\nOversee and resolve all open and pending incidents and tickets, ensuring timely resolution and clear communication.\n\nComplete and thoroughly review monthly reconciliations to ensure the accuracy and integrity of inventory.\n\nUpdate CMR tickets with relevant information, including meeting notes, reports, and any client process changes for full visibility.\n\nMaintain a comprehensive and effective contingency plan to consistently meet client service level expectations.\n\nEnsure compliance with data collection, reporting, and auditing activities, including reconciliations, bad debt reviews, account placements, payment files, and account status audits.\n\nDeliver client-specific reports and meet requirements within established timelines to ensure satisfaction and alignment with client needs.\n\nTake proactive ownership of customer service issues and client requests, ensuring timely responses, resolution, and follow-up.\n\nProvide exceptional service to both internal and external customers, maintaining strong and professional relationships.\n\nSuccessfully meet deadlines while managing frequent interruptions and shifting priorities with minimal impact on performance.\n\nAdhere to HIPAA regulations and safeguard patient information in accordance with privacy laws and permissible disclosures.\n\nPerform other duties as assigned, demonstrating flexibility and a willingness to contribute to team success.\n\nKnowledge, Skills, and Abilities:\nKnowledge\nKnowledge of customer service best practices.\n\nKnowledge in 10 key by touch typing.\n\nKnowledge of client requirements and guidelines.\n\nUnderstanding of billing and recovery cycle.\n\nUnderstanding of legal rules and regulations pertaining to billing, collections, and HIPPA.\n\nWorking knowledge of Windows-based systems and Microsoft Office products\n\nSkills\nInterpersonal, written, and verbal communication.\n\nTyping speed and accuracy - Must be able to type a minimum of 35 words per minute.\n\nCustomer Service - Providing professional and empathetic support to internal and external clients.\n\nProfessionalism - Acting in a professional capacity with regards to actions and words.\n\nTime Management - Effectively managing one’s own time to maximize productivity.\n\nActive Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.\n\nAbilities\nMulti-Tasking-Ability to rapidly switch between tasks, programs, menus, and screens.\n\nMonitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.\n\nEnglish Comprehension - The ability to fluently communicate in and understand English, the primary language of the work and client teams.\n\nWritten Comprehension - The ability to read and understand information and ideas presented in writing.\n\nWritten Expression - The ability to communicate information and ideas in writing so others will understand.\n\nOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.\n\nOral Expression - The ability to communicate information and ideas in speaking so others will understand.\n\nSpeech Recognition - The ability to identify and understand the speech of another person.\n\nSpeech Clarity - The ability to speak clearly so others can understand oral communication.\n\nWork Experience, Education, and Certifications:\nGED/High School Diploma or equivalent.\n\n2+ years of experience in analytical thinking and problem-solving, with a proven ability to assess situations and develop effective solutions.\n\n3+ years of clerical experience, demonstrating strong organizational, multitasking, and time management skills.\n\n2+ years of experience in a healthcare-related environment or industry, with a preference for candidates with direct experience in healthcare operations or client services.\n\nWorking Conditions and Physical Requirements:\nPerforming work at a stationary workstation for 8 hours.\n\nInteracting with a desktop computer or laptop.\n\nEntering data into systems using a mouse and keyboard.\n\nAbility to communicate clearly with others over a telephone system.\n\nAbility to work at a pace that allows the employee to meet the standard goals as set forth by management.\n\n100% Remote\nBenefits\nThe base compensation range for this position is:\n$28,000.00 - $42,000.00\nCompensation ranges could be hourly or salary depending upon the exempt status of the posted position.\nBeginning compensation is determined based on objective factors such as location, qualifications, skills, certifications, and experience. Typically, a candidate is hired in the lower to midpoint of the range; the top end of the range is reserved for candidates with extensive specialized experience and mastery within the role. Compensation may increase over time based on performance, experience, and tenure.\nCompensation is only part of Ovation's total compensation package. Some additional benefits offered to full-time associates are:\nComprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage \nHSA with employer contributions, flexible spending accounts for health care, and dependent care accounts\nWellness platform with premium incentives\nEmployee assistance support and additional voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance\nRobust and flexible paid time off offerings and company paid holidays \n401(k) plan with discretionary employer match opportunities\nProfessional development opportunities\nCompany issued 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