{"id":2194283,"url":"https://alion.io/job/overhaul-customer-success-manager","title":"Customer Success Manager","company":{"id":178220,"name":"Overhaul","domain":"over-haul.com","url":"https://alion.io/company/overhaul","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ann Arbor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":183000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":68},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T18:30:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-23T03:35:05Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Who We Are\nOverhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision.\nJob Summary\nServe as the primary point of contact responsible for driving enterprise adoption, delivering measurable customer value, and identifying growth opportunities within contracted accounts.\nPrimary Responsibilities\nManage assigned accounts across the full lifecycle - implementation, ongoing communication, and value generation\nServe as the lead point of contact for all matters related to assigned clients\nPromote the value of our product throughout client organizations and lead business transformation initiatives\nEnsure timely and successful delivery of solutions aligned with customer needs and objectives\nIdentify and pursue cross-sell opportunities for Overhaul security solutions, partnering with sales to expand client engagement and drive revenue growth within existing accounts\nPartner with customers and service providers to improve VIN completeness, driving value across the full VIN lifecycle through stronger data integrity and operational visibility\nDesign and deliver messaging to existing and prospective clients about our technology and products\nPartner with leadership to create, maintain, and communicate product roadmaps\nCreate and execute project plans, revising as needed to meet evolving internal and external requirements using industry best practices\nManage ongoing client project documentation - schedules, issue logs, risk registers, and meeting minutes - ensuring all records are complete, current, and properly archived\nIdentify, analyze, and respond to project risks, minimizing adverse outcomes and capitalizing on positive developments\nIdentify and track scope changes, undocumented platform changes, reporting requests, and miscellaneous requests, escalating issues as needed to maintain timeline and budget integrity\nLead quarterly business reviews focused on product adoption, value creation, and growth opportunity identification\nQualifications\n10+ years of client-facing project management experience in Supply Chain or with SaaS products in a B2B environment\nExperience in Automotive Supply Chain\nDeep customer focus with a consistent track record of delivering exceptional service and exceeding expectations\nProven experience in account management and account growth, including cross-sell or upsell motions\nDemonstrated ability to manage multiple projects simultaneously with strong attention to detail\nAbility to meet deadlines and make sound business decisions independently\nStrong cross-functional communication skills with the ability to collaborate across teams and present credibly at all levels, including executive and C-suite\nSelf-starter who is comfortable navigating ambiguity and changing requirements while keeping stakeholders informed\nExperience in a start-up or entrepreneurial environment\nBachelor's degree or equivalent experience\nAbility to travel up to 25%\nProficiency in Microsoft Office Suite\nPerks and Benefits\nTop employee health and well-being benefits\n401(k) Matching\nCaregiver/adoption/family leave\nEmployee Assistance Program\nSelf paced Development & Training program\nRotating company ‘Perks at Work’ program\nFlexible PTO policy\nBusiness casual dress\nDiversity and Inclusivity Statement\nOverhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code’s top listed commitment is to “Diversity and Synergy.” All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply!","description_format":"text","description_chars":4433,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-09T18:52:37Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":1,"age_days":12,"expected_fill_days":46,"reasons":["conf:6","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/overhaul-customer-success-manager","json_url":"https://alion.io/job/overhaul-customer-success-manager.json","meta":{"generated_at":"2026-10-23T04:03:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6636,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178220},"rest":"https://alion.io/mcp/rest/get_company?id=178220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foverhaul-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foverhaul-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foverhaul-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/overhaul-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foverhaul-customer-success-manager"}]}