{"id":4326129,"url":"https://alion.io/job/overjet-customer-success-manager","title":"Customer Success Manager","company":{"id":19604,"name":"Overjet","domain":"overjet.com","url":"https://alion.io/company/overjet","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":12,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Lead the Future of Dentistry.\nOverjet is the world-leader in dental AI. Already thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now were looking for talented people to fulfill our mission: improve oral health for all.\nOverjet is where builders become leaders. Everyone here loves to make new things: new products new partnerships new content and a new category of AI technology. And as Overjet grows ridiculously fast so will you.\nSimply put theres no better place to accelerate your career. Come join us!\nThe Role\nWere looking for a detail-oriented Customer Success Manager who will be responsible for ensuring the success and growth of our DSO customers using Overjets software platform. This person will be integral to the success of our enterprise clients with a focus on maximizing customer value reducing churn and solving complex challenges as they arise.\nPlease note that this role will be paid in USD.Responsibilities \nOnboard new customers guiding them through setup training and best practices to ensure successful adoption of the platform.\n\nBuild and maintain strong customer relationships serving as the primary point of contact to understand goals challenges and usage patterns.\n\nProactively monitor customer health and engagement identifying risks and opportunities to improve retention and expansion.\n\nProvide product expertise and troubleshooting support collaborating with support product and engineering teams to resolve issues efficiently.\n\nGather customer feedback and advocate internally helping influence product improvements and ensuring the customer voice is represented across the organization.\n\nQualifications\nCurrently a practicing dentist in Egypt\n\n3 years of professional work experience. Experience in B2B SaaS owning a high volume book of business and / or in dentistry is preferred.\n\nExcellent communication and interpersonal skills\n\nExceptional organizational skills\n\nExcitement to learn about artificial intelligence and dentistry\n\nStrong work ethic to achieve results in a high-growth startup environment\n\nOverjets Values\nExcellence: Aim Higher\n\nVelocity: Quickly Deliver Results\n\nOwnership: Go the Extra Mile\n\nWin-win: Care Deeply\n\nCompany Recognition\nIncluded on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US #1 in NYC #1 in San Francisco and #2 in Boston\n\n#4 on FastCompanyss Most Innovative Companies list in Healthcare for 2026\n\nNamed one of the TIME Best Inventions of 2024\n\nRecognized in Newsweeks Most Loved Workplaces in America 2024\n\nWon the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In\n\nRecognized as one of the Top Startups of 2023 by LinkedIn\n\nIncluded on the definitive 2022 Forbes AI 50\n\nEEOC\nOverjet is an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences. Even if you dont meet 100% of the qualifications for this job we strongly encourage you to apply!\nIf you are a Colorado resident: Please contact us by emailing to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.\n\nRequired Experience:\nManager","description_format":"text","description_chars":3402,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Dental Clinics","Computer Vision","Clinical Decision Support"],"lifecycle":[{"event":"open","at":"2026-11-15T01:03:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":42,"reasons":["seen:2","win:early"],"computed_at":"2026-11-15T02:10:40Z"},"pay":null,"html_url":"https://alion.io/job/overjet-customer-success-manager","json_url":"https://alion.io/job/overjet-customer-success-manager.json","meta":{"generated_at":"2026-11-15T02:10:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19604},"rest":"https://alion.io/mcp/rest/get_company?id=19604"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foverjet-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foverjet-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foverjet-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/overjet-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foverjet-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4326129}},{"tool":"search_jobs","arguments":{"company":"overjet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4326129},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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