{"id":3712055,"url":"https://alion.io/job/ovhcloud-cloud-support-consultant-2","title":"Cloud Support Consultant","company":{"id":35663,"name":"OVHcloud","domain":"ovhcloud.com","url":"https://alion.io/company/ovhcloud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-07T05:47:08Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":26874},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"OVHcloud","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-03T23:42:36Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T10:23:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Cloud Support Consultant\nWithin your #OneTeam\nYou'll join OVHcloud, a leading European cloud and hosting provider with a global footprint\nYou'll be the main point of contact for our key accounts, helping them get the most out of our cloud products (primarily VMware/HPC and bare-metal infrastructure)\nYou'll build technical depth in virtualisation, networking, Linux, Windows, disaster recovery and hyper-converged infrastructure through continuous training\nYou'll work hand in hand with our Product, Sales and Professional Services teams, in a team-first culture where helping a colleague solve a tricky ticket is as valued as solving your own\nWho we're looking for:\nMore than a finished skillset, we're looking for people who are genuinely curious about how cloud infrastructure works, and energized rather than intimidated by an industry that never stops moving. You're a good listener with a strong service spirit, at ease in customer-facing situations, and you care about getting it right for the customer. If you enjoy collaborating and want to keep learning for the long run, the technical depth will come - we'll help you build it.\nYour main responsibilities:\nHandle support tickets and enquiries from our key account clients regarding cloud products (primarily VMware/HPC and bare-metal infrastructure)\nMonitor tickets and assign them according to their complexity and the responsibilities set out in the Service Level Agreement (SLA)\nExplore and implement solutions to the issues encountered by clients, liaising with them to ensure the solutions are effectively deployed\nCommunicate with, monitor and escalate client and partner enquiries based on their feedback, keeping customers informed from first contact to resolution\nWork in collaboration with our Product, Sales and Professional Services teams to deliver the right expertise at the right time\nActively participate in continuous training on OVHcloud technologies: virtualisation, networking, Linux, Windows, disaster recovery and hyper-converged infrastructure\nContribute to the continuous improvement of OVHcloud's processes and services\nYour future impact\nIn 6 months, you will:\nHave become autonomous in recognizing and troubleshooting common cloud-related issues for our key accounts\nHave built a solid understanding of our cloud product portfolio - VMware/HPC and bare-metal - and of the SLAs and customer needs behind it\nIn 1 year, you will have:\nMastered delivering nuanced, complex resolutions to customers\nDeveloped strong technical expertise in virtualisation, networking and cloud infrastructure through our dedicated training programs\nGrown into someone teammates and key accounts rely on for both technical judgment and collaborative spirit\nWhat matters most to us:\nA B2 level of English (or better) to support a diverse client base and take part in day-to-day communications within the company - additional languages are a plus :Italian/Spanish\nA genuinely curious, open mindset: someone who wants to understand why things work, not just follow a script\nStrong team spirit and a service-first attitude: you're a good listener, keen to help customers and ensure a high level of satisfaction\nComfort with ambiguity and change - this industry evolves fast, and we're looking for people who find that exciting\nExcellent communication skills: clear, empathetic, and confident under pressure, at ease in all customer-facing situations\nTechnical grounding (we'll build on this, no need to check every box):\nPrior experience in technical and cloud-based customer support\nFamiliarity with service ticketing systems such as ServiceNow, Zendesk or JIRA\nFamiliarity with cloud products, dedicated/bare-metal servers, VMware/HPC and virtualisation is a strong plus\nComfort with, or willingness to quickly learn, IT fundamentals: Linux, Windows, networking, disaster recovery and hyper-converged infrastructure\nOur contratto collettivo: CCNL Terziario Distribuzione e Servizi.\nSalary for this position will start at 24K euros yearly salary.\n.\nCloud Support Consultant\nWithin your #OneTeam\nYou'll join OVHcloud, a leading European cloud and hosting provider with a global footprint\nYou'll be the main point of contact for our key accounts, helping them get the most out of our cloud products (primarily VMware/HPC and bare-metal infrastructure)\nYou'll build technical depth in virtualisation, networking, Linux, Windows, disaster recovery and hyper-converged infrastructure through continuous training\nYou'll work hand in hand with our Product, Sales and Professional Services teams, in a team-first culture where helping a colleague solve a tricky ticket is as valued as solving your own\nWho we're looking for:\nMore than a finished skillset, we're looking for people who are genuinely curious about how cloud infrastructure works, and energized rather than intimidated by an industry that never stops moving. You're a good listener with a strong service spirit, at ease in customer-facing situations, and you care about getting it right for the customer. If you enjoy collaborating and want to keep learning for the long run, the technical depth will come - we'll help you build it.\nYour main responsibilities:\nHandle support tickets and enquiries from our key account clients regarding cloud products (primarily VMware/HPC and bare-metal infrastructure)\nMonitor tickets and assign them according to their complexity and the responsibilities set out in the Service Level Agreement (SLA)\nExplore and implement solutions to the issues encountered by clients, liaising with them to ensure the solutions are effectively deployed\nCommunicate with, monitor and escalate client and partner enquiries based on their feedback, keeping customers informed from first contact to resolution\nWork in collaboration with our Product, Sales and Professional Services teams to deliver the right expertise at the right time\nActively participate in continuous training on OVHcloud technologies: virtualisation, networking, Linux, Windows, disaster recovery and hyper-converged infrastructure\nContribute to the continuous improvement of OVHcloud's processes and services\nYour future impact\nIn 6 months, you will:\nHave become autonomous in recognizing and troubleshooting common cloud-related issues for our key accounts\nHave built a solid understanding of our cloud product portfolio - VMware/HPC and bare-metal - and of the SLAs and customer needs behind it\nIn 1 year, you will have:\nMastered delivering nuanced, complex resolutions to customers\nDeveloped strong technical expertise in virtualisation, networking and cloud infrastructure through our dedicated training programs\nGrown into someone teammates and key accounts rely on for both technical judgment and collaborative spirit\nWhat matters most to us:\nA B2 level of English (or better) to support a diverse client base and take part in day-to-day communications within the company - additional languages are a plus :Italian/Spanish\nA genuinely curious, open mindset: someone who wants to understand why things work, not just follow a script\nStrong team spirit and a service-first attitude: you're a good listener, keen to help customers and ensure a high level of satisfaction\nComfort with ambiguity and change - this industry evolves fast, and we're looking for people who find that exciting\nExcellent communication skills: clear, empathetic, and confident under pressure, at ease in all customer-facing situations\nTechnical grounding (we'll build on this, no need to check every box):\nPrior experience in technical and cloud-based customer support\nFamiliarity with service ticketing systems such as ServiceNow, Zendesk or JIRA\nFamiliarity with cloud products, dedicated/bare-metal servers, VMware/HPC and virtualisation is a strong plus\nComfort with, or willingness to quickly learn, IT fundamentals: Linux, Windows, networking, disaster recovery and hyper-converged infrastructure\nOur contratto collettivo: CCNL Terziario Distribuzione e Servizi.\nSalary for this position 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