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et solutions à nos clients, nos équipes service clients sont essentielles pour assurer un service répondant à nos exigences de qualité.\nNos équipes service client sont réparties en six périmètres : cloud, web, télécom, keepbiz, Professional services cloud et projets transversaux.\nVos principales responsabilités\nAssister les clients via téléphone, mail et chat sur toutes leurs demandes liées à leurs commandes, leurs abonnements et leurs factures\nDélivrer une haute qualité de service pour garantir une expérience client de haut niveau\nAssurer le suivi de la demande client jusqu'à sa complète résolution et respecter les engagements pris dans les délais impartis\nInteragir avec les différents services afin de garantir le bon traitement de la demande client\nVotre futur impact\nDans 6 mois\nVous aurez suivi votre formation initiale aux process de facturation\nVous aurez acquis les bonnes pratiques nécessaires à un traitement efficace des demandes clients\nEt dans 1 an\nVous serez 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