{"id":1794322,"url":"https://alion.io/job/ovhcloud-customer-support-representative-polishenglish-and-german","title":"Customer Support Representative Polish/English and German","company":{"id":35663,"name":"OVHcloud","domain":"ovhcloud.com","url":"https://alion.io/company/ovhcloud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, 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countries worldwide\n- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues\n- to participate in defined projects and missions\n- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.\nYour future impact\nIn 6 months, you will have accomplished\n- becoming independent in recognizing and troubleshooting most standard issues brought by customers\n- understanding the company product portfolio and related customer needs\nAnd in 1 year, you will have mastered\n- providing nuanced and complex resolutions to our customers\n- start developing technical skills in our dedicated training programs\nSkills required :\n- Fluent Polish, English and German\n- Readiness to work on shifts (business hours are Monday to Friday, 8AM - 6PM in 8 hour shifts)\n- Great communication skills\n- Independence and curiosity in searching for solutions\n- Oriented towards great customer service\n- Ability to manage priorities\n- Ability to work efficiently within a team\n- Willingness to work with new technologies and to develop\nThat's a plus :\n- if you have experience in similar position: Help Desk, Service Desk in an IT environment\nThis is on-site first and then hybrid position based in Wrocław.\n#Benefits\nNationale Nederlanden life insurance\nEdenred lunch card\nLuxmed private health care\nMultisport card\nPublic transport refund\nPension Plan (PPPE)\nAsk Henry concierge\nEMA - psychological support\nEmployee referral program\nAdditional 4 days off\nGlobal Incentive Plan\nKudos seniority bonus\nHybrid working mode\nFunding for remote working\nGlasses refund\nSocial Fund: holiday allowance, sport and culture card, gift cards, emergency allowance\n.\nCustomer Support Representative Polish/English and German\nWithin your #OneTeam\n- you will work in an IT company - a leading European cloud and hosting provider with a global presence\n- you will learn about our services\n- you will develop your soft skills\n- you will learn to look for and provide solutions to customers\nYour main responsibilities\n- to be the first point of contact for customers from different countries worldwide\n- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues\n- to participate in defined projects and missions\n- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.\nYour future impact\nIn 6 months, you will have accomplished\n- becoming independent in recognizing and troubleshooting most standard issues brought by customers\n- understanding the company product portfolio and related customer needs\nAnd in 1 year, you will have mastered\n- providing nuanced and complex resolutions to our customers\n- start developing technical skills in our dedicated training programs\nSkills required :\n- Fluent Polish, English and German\n- Readiness to work on shifts (business hours are Monday to Friday, 8AM - 6PM in 8 hour shifts)\n- Great communication skills\n- Independence and curiosity in searching for solutions\n- Oriented towards great customer service\n- Ability to manage priorities\n- Ability to work efficiently within a team\n- Willingness to work with new technologies and to develop\nThat's a plus :\n- if you have experience in similar position: Help Desk, Service Desk in an IT environment\nThis is on-site first and then hybrid position based in Wrocław.\n#Benefits\nNationale Nederlanden life insurance\nEdenred lunch card\nLuxmed private health care\nMultisport card\nPublic transport refund\nPension Plan (PPPE)\nAsk Henry concierge\nEMA - psychological support\nEmployee referral program\nAdditional 4 days off\nGlobal Incentive Plan\nKudos seniority bonus\nHybrid working mode\nFunding for remote working\nGlasses refund\nSocial Fund: holiday allowance, sport and culture card, gift cards, emergency 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