{"id":3009747,"url":"https://alion.io/job/ovhcloud-customer-support-representative-polishspanishenglish-2","title":"Customer Support Representative Polish/Spanish/English","company":{"id":35663,"name":"OVHcloud","domain":"ovhcloud.com","url":"https://alion.io/company/ovhcloud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OVHcloud","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-21T15:04:34Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-02T17:40:21Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Customer Support Representative Polish/English and Spanish\nWithin your #OneTeam\n- you will work in an IT company - a leading European cloud and hosting provider with a global presence\n- you will learn about our services\n- you will develop your soft skills\n- you will learn to look for and provide solutions to customers\nYour main responsibilities\n- to be the first point of contact for customers from different countries worldwide\n- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues\n- to participate in defined projects and missions\n- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.\nYour future impact\nIn 6 months, you will have accomplished\n- becoming independent in recognizing and troubleshooting most standard issues brought by customers\n- understanding the company product portfolio and related customer needs\nAnd in 1 year, you will have mastered\n- providing nuanced and complex resolutions to our customers\n- start developing technical skills in our dedicated training programs\nSkills required :\n- Fluent Polish, English and Spanish\n- Readiness to work on shifts (business hours are Monday to Friday, 8AM - 6PM in 8 hour shifts)\n- Great communication skills\n- Independence and curiosity in searching for solutions\n- Oriented towards great customer service\n- Ability to manage priorities\n- Ability to work efficiently within a team\n- Willingness to work with new technologies and to develop\nThat's a plus :\n- if you have experience in similar position: Help Desk, Service Desk in an IT environment\nThis is on-site first and then hybrid position based in Wrocław.\n#Benefits\nNationale Nederlanden life insurance\nEdenred lunch card\nLuxmed private health care\nMultisport card\nPublic transport refund\nPension Plan (PPPE)\nAsk Henry concierge\nEMA - psychological support\nEmployee referral program\nAdditional 4 days off\nGlobal Incentive Plan\nKudos seniority bonus\nHybrid working mode\nFunding for remote working\nGlasses refund\nSocial Fund: holiday allowance, sport and culture card, gift cards, emergency allowance.\n.\nCustomer Support Representative Polish/English and Spanish\nWithin your #OneTeam\n- you will work in an IT company - a leading European cloud and hosting provider with a global presence\n- you will learn about our services\n- you will develop your soft skills\n- you will learn to look for and provide solutions to customers\nYour main responsibilities\n- to be the first point of contact for customers from different countries worldwide\n- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues\n- to participate in defined projects and missions\n- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.\nYour future impact\nIn 6 months, you will have accomplished\n- becoming independent in recognizing and troubleshooting most standard issues brought by customers\n- understanding the company product portfolio and related customer needs\nAnd in 1 year, you will have mastered\n- providing nuanced and complex resolutions to our customers\n- start developing technical skills in our dedicated training programs\nSkills required :\n- Fluent Polish, English and Spanish\n- Readiness to work on shifts (business hours are Monday to Friday, 8AM - 6PM in 8 hour shifts)\n- Great communication skills\n- Independence and curiosity in searching for solutions\n- Oriented towards great customer service\n- Ability to manage priorities\n- Ability to work efficiently within a team\n- Willingness to work with new technologies and to develop\nThat's a plus :\n- if you have experience in similar position: Help Desk, Service Desk in an IT environment\nThis is on-site first and then hybrid position based in Wrocław.\n#Benefits\nNationale Nederlanden life insurance\nEdenred lunch card\nLuxmed private health care\nMultisport card\nPublic transport refund\nPension Plan (PPPE)\nAsk Henry concierge\nEMA - psychological support\nEmployee referral program\nAdditional 4 days off\nGlobal Incentive Plan\nKudos seniority bonus\nHybrid working mode\nFunding for remote working\nGlasses refund\nSocial Fund: holiday allowance, sport and culture card, gift cards, emergency allowance.\n.","description_format":"text","description_chars":4327,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Domain Registrars & Registries","Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-10-21T15:04:34Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.9,"age_days":12,"expected_fill_days":24,"reasons":["conf:12","velocity","win:mid"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/ovhcloud-customer-support-representative-polishspanishenglish-2","json_url":"https://alion.io/job/ovhcloud-customer-support-representative-polishspanishenglish-2.json","meta":{"generated_at":"2026-11-03T09:37:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13537,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35663},"rest":"https://alion.io/mcp/rest/get_company?id=35663"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fovhcloud-customer-support-representative-polishspanishenglish-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fovhcloud-customer-support-representative-polishspanishenglish-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fovhcloud-customer-support-representative-polishspanishenglish-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ovhcloud-customer-support-representative-polishspanishenglish-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fovhcloud-customer-support-representative-polishspanishenglish-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3009747}},{"tool":"search_jobs","arguments":{"company":"ovhcloud.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3009747},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}