{"id":2553111,"url":"https://alion.io/job/ovt-it-support-engineer","title":"IT Support Engineer","company":{"id":4417366,"name":"OVT","domain":"ovt.wpengine.com","url":"https://alion.io/company/ovt-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Confluence","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-14T18:28:03Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T06:13:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nOverview :\nThe IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.\nJob Responsibilities :\nResponds to requests for technical assistance.\nDiagnoses and resolves technical hardware and software issues where applicable.\nResearch questions using available information resources.\nActs as an escalation resource for helpdesk support and advises on appropriate solutions.\nFollows standard support procedures, provides troubleshooting guidelines, and assists with issue analysis and resolution.\nLogs all system/infrastructure change and support interactions.\nAssist with infrastructure and service deployment for new applications, including configuration, validation, and post-deployment support.\nCreates documents for users, staff, consulting personnel, and developers.\nCompares, evaluates, and assists in implementation and integration of new technologies into the computing environment.\nAdministers and performs assessment of standard software.\nJob Requirements :\nApproximately 8+ years of experience in IT support, systems administration, or IT engineering, with experience handling increasingly complex technical issues in enterprise environments.\nExcellent knowledge of Windows Operating systems.\nKnowledge of Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.\nExperience with building and administering Windows servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.\nCandidates must possess experience with both Windows and Linux mixed environments.\nExperience supporting security incident investigations and remediation efforts, and escalating incidents according to established security policies.\nAbility to multi-task in a dynamic environment with changing priorities.\nUnderstanding of NASSAN Storage, Replication, load balancing, and LANWAN Technologies.\nWork with vendors and perform upgrade/installation related activities, analysis and troubleshooting issues to provide resolution and execute on any new enhancement as required by business.\nExperience and knowledge administering workflows and issue schemes in Jira Software and Confluence.\nExperience with Infrastructure - virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity, is a PLUS.\nExperience with automation scripting, such as Windows server Powershell, MS Exchange Cmdlets, Windows Server 2016, 2019, and 2022, is a PLUS.\nStrong customer service skills with the ability to communicate effectively are required.\nCollaborative IT professional with strong troubleshooting, research, documentation, and multitasking skills, able to work effectively with cross-functional teams and varying technical skill levels in a fast-paced environment.\nExcellent English communication skills, both written and verbal are required.\nBS in Computer Science or equivalent preferred\nAnnual base salary for this role in California, US is expected to be between $110,000 - $135,000. Actual pay will be determined on a number of factors such as relevant skills and experience, and the pay of employees in the similar role.","description_format":"text","description_chars":3588,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T18:28:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:3","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/ovt-it-support-engineer","json_url":"https://alion.io/job/ovt-it-support-engineer.json","meta":{"generated_at":"2026-10-15T06:26:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9642,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417366},"rest":"https://alion.io/mcp/rest/get_company?id=4417366"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fovt-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fovt-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fovt-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ovt-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fovt-it-support-engineer"}]}