{"id":3315736,"url":"https://alion.io/job/owi-customer-operations-analyst","title":"Customer Operations Analyst","company":{"id":554895,"name":"OWI","domain":"owi.fi","url":"https://alion.io/company/owi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":93,"open_postings":23,"ghost_share":0,"stale_share":0.261,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northbrook, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1085},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Master Data Management","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-26T06:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T17:54:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"POSITION PURPOSE: Provide comprehensive operational analysis, data extraction, preparation, master data entry, and operational reporting support to the Customer Operations team. Develop, maintain, and validate reports to monitor operational performance, identify trends, and improve internal and external KPIs. Analyze business processes to identify inefficiencies, recommend improvements, and streamline operations. Review and validate customer compliance deductions, investigate root causes, and support corrective actions to reduce fines and prevent recurrence. Leverage knowledge of order-to-cash, EDI, supply chain, and logistics processes to improve data accuracy, operational efficiency, and overall business performance\nDUTIES, TASKS AND RESPONSIBILITIES\nComprehensive Operations Analysis & Process Improvement:\nExtract, prepare, and analyze data from internal systems and external customer portals to evaluate operational performance and identify trends.\nCollaborate with Sales, Customer Operations, Supply Chain, and other cross-functional teams to investigate performance gaps and recommend corrective actions.\nAnalyze existing business processes to identify inefficiencies, streamline workflows, improve data accuracy, and support continuous improvement initiatives.\nDevelop and maintain documentation, standard operating procedures (SOPs), and training materials to support process consistency and operational efficiency.\nCompliance Validation & Deduction Management:\nReview and validate customer compliance deductions to determine accuracy, legitimacy, and opportunities for dispute.\nInvestigate compliance violations and perform root cause analysis to identify recurring issues and recommend preventive actions.\nPrepare, submit, and track customer compliance disputes, ensuring accurate supporting documentation, timely resolution, and identification of recurring deduction issues.\nAnalyze compliance deduction trends to identify opportunities to reduce financial exposure and improve customer performance.\nCoordinate with internal departments and external customers to research discrepancies, gather supporting documentation, and resolve disputes.\nMonitor customer compliance program requirements and communicate changes to applicable departments.\nIdentify opportunities for proactive dispute resolution related to weather impacts, minimum order quantities (MOQ), forecasting discrepancies, and other operational exceptions.\nReport Creation & Maintenance:\nDevelop, maintain, and enhance operational reports and dashboards to monitor business performance and support management decision-making.\nExtract, consolidate, cleanse, and prepare data from multiple sources to ensure reporting accuracy, completeness, and consistency.\nValidate report calculations, data integrity, and KPI measurements to ensure reliable performance reporting.\nIdentify reporting gaps and recommend enhancements, automation opportunities, and improved data visualization.\nMaintain reporting documentation and standardized processes to ensure consistency and continuity.\nMaster Data Entry & Maintenance:\nCreate, update, and maintain master data records in applicable systems to support accurate order processing and operational reporting.\nReview master data requests for accuracy, completeness, and compliance with established data standards and business requirements.\nIdentify and correct master data discrepancies that impact the business.\nCollaborate with internal departments to research and resolve master data issues and ensure timely completion of requests.\nPerform routine data validation and quality checks to maintain data integrity and consistency across systems.\nIdentify recurring data entry errors and recommend process improvements, documentation updates, and training opportunities to prevent future issues.\nSKILLS, KNOWLEDGE, AND ABILITIES:\nBachelor’s degree in Business, Supply Chain, Data Analytics, or related field preferred; equivalent experience considered.\n3+ years of experience in customer operations, order management, supply chain, or analytics, including 1+ year developing and validating reports and dashboards.\nIntermediate to advanced Excel skills; experience with Power BI, Tableau, SAP, or similar reporting and ERP systems preferred.\nExperience extracting, validating, and analyzing large datasets; master data management and customer compliance dispute resolution preferred.\nKnowledge of order-to-cash, EDI, customer portals, supply chain, and logistics preferred.\nStrong analytical, problem-solving, and root cause analysis skills, with a focus on data accuracy and process improvement.\nExcellent communication, organization, and time management skills, with the ability to manage priorities and present findings to cross-functional teams.\nAbility to develop SOPs and process documentation, work independently, collaborate across departments, and adapt to new systems and processes.\nDemonstrates initiative, accountability, sound judgment, professionalism, and a commitment to continuous improvement and customer service.\nThis opportunity offers a competitive benefits package including:\nMedical, dental, and vision coverage with wellness benefits \nCompany-matching 401(k) plan\nCompany-paid life insurance and accidental death & dismemberment benefits\nCompany-paid identity theft insurance\nCompany-paid disability\nFlexible spending and health savings accounts\nCompany-paid employee assistance program\nPaid time off and paid holidays\nAdditional benefits included: voluntary life insurance, legal benefits, critical illness, accident insurance, hospital indemnity insurance, and pet insurance\n\nOld World Industries is among the largest privately held companies competing in the automotive aftermarket today. Built upon a 50-year history of ingenuity, the Northbrook, Illinois-based company is transforming the automotive, commercial and chemical industries that keep the world moving forward. Old World’s brands include a full line of PEAK® Performance Automotive Aftermarket Products including Antifreeze/Coolant, Washer Fluid, Lighting and Wiper Blades; BlueDEF® Diesel Exhaust Fluid and Equipment; FINAL CHARGE® PRO-SERIES Heavy Duty Extended Life Coolant, Fleet Charge® SCA Precharged Heavy Duty Coolant and Thermal Charge® Heat Transfer Fluid.","description_format":"text","description_chars":6271,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-27T05:21:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":41,"reasons":["conf:3","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/owi-customer-operations-analyst","json_url":"https://alion.io/job/owi-customer-operations-analyst.json","meta":{"generated_at":"2026-10-31T18:44:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":554895},"rest":"https://alion.io/mcp/rest/get_company?id=554895"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fowi-customer-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fowi-customer-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fowi-customer-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/owi-customer-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fowi-customer-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3315736}},{"tool":"search_jobs","arguments":{"company":"owi.fi","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3315736},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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