# Customer Support Specialist

POSITION PURPOSE: The Customer Support Representative provides excellent, proactive customer support across multiple accounts, solving problems as they arise and building strong business relationships through prompt, accurate service that promotes customer loyalty. This role processes customer orders submitted via EDI or email and resolves order issues (pricing, quantity, or date) in accordance with established company guidelines. The representative also serves as a knowledge resource for newer employees and provides backup coverage as workloads vary. DUTIES, TASKS AND RESPONSIBILITIES: Answers phone calls, assists with customer inquiries, and redirects pricing or technical questions to the appropriate team. Processes customer orders submitted via EDI or email, and validates Order App details (Ship-To, material, and PO) before release. Verifies purchase order quantities and pricing, resolving discrepancies with the customer, Sales Account Manager, or Sales Manager per established guidelines. Researches and resolves EDI order errors, partnering with Leadership and IT as needed. Keeps customers informed of shipping dates, ETAs, and anticipated delays. Maintains, executes, and suppor

- **Id**: 4045670
- **Url**: <https://alion.io/job/owi-customer-support-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Northbrook, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T07:00:00Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-11T13:58:57Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 4112
- **Description truncated**: no
- **Benefits**: Life insurance
- **Relocation offered**: no
- **Industries**: Chemical Manufacturing, Automotive Components

## Company

- **Id**: 554895
- **Name**: OWI
- **Domain**: owi.fi
- **Url**: <https://alion.io/company/owi>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Dayforce

### Truth index

- **Grade**: A
- **Score**: 93
- **Open postings**: 20
- **Ghost share**: 0
- **Stale share**: 0.3
- **Repost share**: 0
- **Time to fill p50 days**: 41
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Outlook** — Optional: no
- **Power BI** — Optional: no
- **Salesforce** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-10T23:47:27Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 41
- **Reasons**: conf:1, win:early, comp:junior
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.