{"id":3303641,"url":"https://alion.io/job/owner-customer-success-manager-mexico","title":"Customer Success Manager - Mexico","company":{"id":171882,"name":"Owner","domain":"owner.com","url":"https://alion.io/company/owner-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":40,"ghost_share":0,"stale_share":0.35,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":{"min":760508,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":760508},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Metabase","optional":false},{"name":"Salesforce","optional":false},{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-10-26T19:55:58Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T10:51:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Owner\nOwner is the AI-native system local business owners use to succeed, starting with restaurants.\nWe’re building the system that replaces the many tools owners use to run their business.\nIt powers everything from the restaurant’s website, online ordering, CRM, POS, and more.\nProduct philosophy\nMost small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.\nOur system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.\nUsing Owner should feel like having a team of great operators, engineers, and marketers working for you.\nOur vision\nWe’re starting by helping independent restaurants succeed online.\nBut it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.\nOnce we nail the solution for restaurants - we’ll scale it into every other local business type.\nIn the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.\nOur traction\nSince 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.\nMore importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.\nOur team\nOur team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.\nWe’ll be scaling even faster in 2026 to keep pace with our customer growth.\nWhere we work\nOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!\nWhy we're looking for you\nOwner.com is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth.\nAs a key player in the customer experience, you will have the opportunity to influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams to shape the future of our product and offerings.\nSuccess in this role will be measured by key performance metrics, including revenue retention and customer engagement.\nThis is a remote-first role, open to candidates based in Mexico.\nWhat we're looking for\nWe are seeking candidates who bring a proactive mindset, adaptability, curiosity, and strong interpersonal skills to thrive in a fast-paced environment. Specifically, we value individuals who:\n\nExcel in maintaining a high volume of daily calls and meetings while effectively managing their time.\n\nDemonstrate strength in objection handling and deescalating challenging conversations.\n\nCan quickly context-switch to address diverse customer needs with ease.\n\nAre skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions.\n\nCan leverage strategic thinking and the ability to engage in challenging conversations to influence your customers.\n\nAbility to prioritize a pipeline effectively, ensuring early intervention with accounts at risk of churn.\n\nAre solution-oriented, with a big-picture perspective that drives long-term success.\n\nPossess grit, adaptability, and the ability to navigate ambiguity with confidence.\n\nConfident working with English-speaking customers\n\nThe impact you'll have\nDeliver a world-class customer experience in collaboration with our Launch and Support teams.\n\nHelp customers improve ROI through strategic, personalized advice and solutions.\n\nDrive customer retention by reducing churn and enhancing satisfaction.\n\nPlay an integral role in refining health metrics and scaling success across our customer base.\n\nExpand Owner.com ’s footprint by uncovering and driving growth opportunities.\n\nMinimum requirements\n2+ years of experience in a Customer Success or Account Management role.\n\nProven success in account management or full-cycle sales, with a demonstrated track record of achieving results.\n\nExperience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.\n\nA background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team.\n\nA commitment to personal growth and continuous development.\n\nFull fluency in English: reading, writing, and speaking.\n\nBonus: Experience working in a restaurant, bringing additional perspective to the role.\n\nPay and benefits\nThe estimated base salary for this role is $760,508 MXP annually\n\nOther benefits include comprehensive health coverage, remote-first work environment, unlimited PTO - plus extra fun perks!\n\nNotice - Employment Scams\nCommunication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.\nWe do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as \"phishing\" or “spam” and do not respond.","description_format":"text","description_chars":6084,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Unlimited PTO"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","POS Systems","Marketing Automation","Website Builders"],"lifecycle":[{"event":"open","at":"2026-10-27T00:26:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":46,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":760508,"is_top_pay":true},"html_url":"https://alion.io/job/owner-customer-success-manager-mexico","json_url":"https://alion.io/job/owner-customer-success-manager-mexico.json","meta":{"generated_at":"2026-10-31T11:43:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18063,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171882},"rest":"https://alion.io/mcp/rest/get_company?id=171882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fowner-customer-success-manager-mexico"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fowner-customer-success-manager-mexico"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fowner-customer-success-manager-mexico"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/owner-customer-success-manager-mexico\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fowner-customer-success-manager-mexico"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3303641}},{"tool":"search_jobs","arguments":{"company":"owner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3303641},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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