{"id":746346,"url":"https://alion.io/job/ownwell-support-operations-specialist","title":"Support Operations Specialist","company":{"id":449962,"name":"Ownwell","domain":"ownwell.com","url":"https://alion.io/company/ownwell","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":45,"open_postings":13,"ghost_share":0.923,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Machine Learning","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2025-05-20T20:54:21Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-12T07:37:47Z","board_verified":true,"closed_at":null,"days_open":509,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":509},"description":"Company Background: \n\n Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption. We combine a best-in-class technology stack with local market expertise to reduce expenses, increase Net Operating Income, and drive operational efficiency for both our institutional clients and individual homeowners. Ownwell’s solution ensures you have the necessary tools, resources, and information to confidently manage your property taxes.\nOwnwell has been recognized both in Austin and Nationally, as a top workplace by the likes of Fortune, BuiltIn, Inc, and Best Places To Work. We are well-funded and venture-backed by some of the best investors in the world such as First Round Capital and Bessemer Venture Partners. Our customer base has grown by more than 300% year-over-year with exceptional feedback demonstrating clear product market fit. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.\nOur Culture\nPeople are our superpower! Centered in everything we do is a true sense of team. We listen and we learn from each other. We are on this rocketship together and embrace a fast-paced, truly collaborative environment. We are here to win as a team and as a company.\nWe’ve brought together General Appraisers, Certified Public Accountants, Property Tax Consultants, Data Scientists, PhDs, best-in-class customer support representatives, and more to deliver top results for our customers.\nOur core values are our guiding principles in everything we do\nCustomer Obsession\nTake Ownership\nDo The Right Thing\nGo Far Together\nAccelerate Innovation\n\nThe Role:\nAs a part of helping property owners reduce their property taxes, we regularly work with government entities across the country. Each entity has its own rules, government forms, and tax appeal filing deadlines which require us to have top-notch communication and execution. \nIn this role, you'll be the backbone of our Operations team. You'll be responsible for helping the broader team stay on track by keeping us organized, ensuring documents are promptly filed and recorded, and helping us establish new processes to improve efficiency. \nAn ideal candidate will be the most organized person you've ever met, with great attention to detail, a quick learner, and highly motivated to take on more. This opportunity provides entry and endless growth opportunities at a hyper-growth startup!\nResponsibilities:\nVerify customer information and details of real estate properties\nExecute data entry from government websites (tax rates, property addresses, owner information, etc.)\nFile appropriate documents with tax assessment offices on tight schedules and coordinate with government counterparts\nLearn to become proficient in both real estate and the property tax system\nExhibit effective time management while proactively working with the Operations team to file on-time property tax appeals\nDevelop and share best practices with team members to continually improve the quality, efficiency, and value of operations\nRequirements:\nHighly organized with attention to detail\nStrong written and verbal communications skills\nQuick learner, self-motivated, and a team player\nAbility and desire to excel in a fast-paced environment\nMicrosoft Excel or Google Sheets experience\nExperience in an administrative, coordination, or customer support role","description_format":"text","description_chars":3673,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-11T14:16:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":174167,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.091,"p_room":0.28,"age_days":509,"expected_fill_days":28,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ownwell-support-operations-specialist","json_url":"https://alion.io/job/ownwell-support-operations-specialist.json","meta":{"generated_at":"2026-10-12T12:12:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18950,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449962},"rest":"https://alion.io/mcp/rest/get_company?id=449962"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fownwell-support-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fownwell-support-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fownwell-support-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ownwell-support-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fownwell-support-operations-specialist"}]}