{"id":4153842,"url":"https://alion.io/job/oworkers-chat-support-kyc-experience-full-time","title":"Chat Support - KYC Experience / Full Time","company":{"id":3905871,"name":"oworkers","domain":"oworkers.com","url":"https://alion.io/company/oworkers","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Intercom","optional":false},{"name":"ISO 27001","optional":false}],"status":"live","first_seen_at":"2026-10-30T13:28:16Z","employer_posted_date":null,"last_verified_at":"2026-10-30T13:28:16Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"OWORKERS is a multilingual Business Process Outsourcing (BPO) company specializing in staff augmentation and back- and front-office operations for global clients. The organization delivers complex data annotation, customer and technical support, data processing, content moderation, human verification, and accounting services in 35 languages. OWORKERS combines AI-driven solutions with human expertise to offer flexible, affordable, and scalable services tailored to client needs. With ISO 27001 and full GDPR compliance, the company operates five delivery centers, including Cairo, and serves many top-tier brands, worldwide leaders, and Fortune 500 companies.\n\nOWORKERS has been in business for over a decade and is a multi-award-winning provider recognized in the IAOP 2025 Global Outsourcing 100.\n\nRole Description\n\nThe Chat and Email - Financial Advisor will:\nSupport clients by Accessing and reviewing information\n\nCommunicating with customers\n\nRecording internal notes\n\nCategorising and escalating cases\n\nFollowing up on customer issues\n\nAlso, The Advisor is expected to stay informed about market trends, regulations, and best practices to optimize client outcomes and maintain strong long-term relationships.\n\nWork conditions:\nSetup: On-Site in Degla El Maadi\n\nShift: 9 hours including 1 hour of breaks\n\n5 days/Week, Saturday and Sunday are off\n\nShifts: First shift starts at 5AM, Last shift ends at 12AM.\n\nSalary: 23500 EGP NET\n\nRequirements\nFluency in English and experience in both trading and KYC processes are a MUST (You'll be automatically disqualified otherwise).\n\nHands-on experience delivering customer support with great customer satisfaction through chats and emails while maintaining quality and professional conduct.\n\nExperience with \"Intercom\" along with handling complaints are HUGE advantages.\n\nStrong interpersonal and communication skills, with the ability to explain complex financial concepts clearly to diverse clients.\n\nAbility to work on-site in Cairo, collaborate in a multilingual environment, and manage multiple client relationships 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