{"id":709710,"url":"https://alion.io/job/oxemarine-global-technical-service-manager","title":"Global Technical Service Manager","company":{"id":694466,"name":"oxemarine.com","domain":"oxemarine.com","url":"https://alion.io/company/oxemarine","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ängelholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":103000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-03T07:38:38Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-24T12:27:28Z","board_verified":true,"closed_at":null,"days_open":143,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":142},"description":"OXE Marine is looking for an experienced and driven Global Technical Service Manager to join our global aftermarket team, based full time in Ängelholm, Sweden. In this key role, you will lead and coordinate daily aftermarket and technical support operations across our international service network. Reporting directly to the Director of Aftermarket, you will play an important role in ensuring high-quality technical support, efficient service coordination, and continuous process improvement.\nThis is a dynamic position that works closely with the Aftermarket, Engineering, and Sales teams, offering a varied and rewarding work environment where no two days are the same.\nYou are not expected to travel frequently but may be required from time to time. Your role is to lead the “first line support” for the company’s aftermarket service and support. You will work from Ängelholm alongside the Global Warranty Manager.\nKey Responsibilities\nAs Senior Technical Service Manager, you will:\nCoordinate and manage global aftermarket support activities together with our international team of technicians and Technical Area Managers (TAM).\n\nLiaise with customers and plan and coordinate field trips for installation and service work with TAM’s and own the global aftermarket planning tool.\n\nMonitor the global support hot line and ensure timely responses to end customers.\n\nPlan, prioritize, and oversee day-to-day technical service activities in a fast-paced global environment.\n\nSupport and guide Technical Area Managers and field service technicians in operational and technical matters.\n\nReview, quality-check, and approve technical documentation and service reports before customer distribution.\n\nEnsure accurate installation reporting, field reporting, and service documentation.\n\nProvide technical guidance and support to distributors, dealers, and service partners worldwide.\n\nPrepare and manage spare parts quotations and related aftermarket documentation.\n\nCoordinate communication between internal departments to ensure efficient case handling and customer support.\n\nContribute to the development of reporting structures, service processes, and digital/AI-driven support solutions.\n\nEnsure customer cases are followed through from initial support request to final resolution, both remotely and on-site when required.\n\nWho We Are Looking For\nWe believe you are a proactive, structured, and solution-oriented professional with strong leadership and coordination skills. You thrive in a technical and customer-focused environment and are comfortable managing multiple priorities simultaneously.\nYou are confident leading support operations while also contributing hands-on technical expertise and maintaining a high standard of service quality.\nQualifications & Experience\nStrong leadership and coordination skills within technical service operations.\n\nExperience from the marine, diesel engine, automotive, or heavy equipment industry as a Service Manager or small business owner.\n\nGood knowledge of aftermarket service processes and knowledge of hosting training and developing training processes is advantageous.\n\nMechanical and/or electrical technical background with knowledge of common rail diesel engines and outboard engines.\n\nSolid boating background required, knowledge of outboard engine installation and integrated systems on a vessel is required to understand the full picture.\n\nEngineering degree or equivalent technical education is highly meritorious.\n\nExperience reviewing technical reports and identifying inconsistencies or technical gaps.\n\nStrong communication skills and ability to work effectively in a global organization.\n\nStructured, detail-oriented, and capable of handling time-sensitive situations.\n\nProactive, reliable, and customer-focused mindset.\n\nComfortable working with digital tools and interested in modern reporting and AI-driven service solutions.\n\nFluent in English, written and spoken; additional languages are considered an advantage.\n\nAbout OXE Marine\nOXE Marine is a Swedish-based company and the pioneer behind the world’s first high-performance diesel outboard engine designed for commercial use. Founded in 2012, OXE Marine has established itself as a global leader in diesel outboard technology, with headquarters in Sweden, operations in the United States, and a sales office in Singapore.\nOur product range includes the well-established OXE150-200 series and the powerful OXE300, serving highly demanding users around the world through a global distributor network. We are driven by innovation, performance, and a commitment to transforming the marine industry for the future.\nWhat It’s Like to Work at OXE Marine\nAt OXE Marine, we hire for ambition and attitude as much as experience. We offer thorough product and technical training and believe strongly in supporting personal and professional growth.\nYou will join a collaborative and ambitious team working to challenge industry standards and shape the future of marine propulsion technology. This is an opportunity to make a real impact in a growing international company where your ideas, initiative, and expertise will be valued.\nIf you are looking for a role where you can combine technical expertise, leadership, customer interaction, and operational coordination in an innovative marine company - we would love to hear from you.","description_format":"text","description_chars":5341,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-09-11T04:26:54Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.201,"p_room":0.28,"age_days":142,"expected_fill_days":27,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/oxemarine-global-technical-service-manager","json_url":"https://alion.io/job/oxemarine-global-technical-service-manager.json","meta":{"generated_at":"2026-10-24T13:53:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694466},"rest":"https://alion.io/mcp/rest/get_company?id=694466"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foxemarine-global-technical-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foxemarine-global-technical-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foxemarine-global-technical-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oxemarine-global-technical-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foxemarine-global-technical-service-manager"}]}