{"id":2265391,"url":"https://alion.io/job/oxford-road-client-success-coordinator","title":"Client Success Coordinator","company":{"id":1950339,"name":"Oxford Road","domain":"oxfordroad.com","url":"https://alion.io/company/oxfordroad","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":66000,"period":"year","method":"global_role_seniority_cell","sample_n":5657},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Basecamp","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Slack","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-11T03:06:29Z","employer_posted_date":null,"last_verified_at":"2026-10-11T03:06:29Z","board_verified":false,"closed_at":null,"days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"About Oxford Road\nOxford Road is the world’s premier independent audio ad agency. We make ads people actually want to listen to in order to grow companies we truly believe in. If you’re curious, have a deep love of audio, and want to help make the ads work in a high-trust, supportive culture, we want to talk to you.\nAbout the role\nThe Client Success Coordinator is the operational backbone of the Client Success team. This role supports the day-to-day health of client accounts by owning execution, maintaining operational integrity, and ensuring nothing falls through the cracks. The Coordinator works closely with the Client Success Manager and cross-functional teams to keep campaigns running, clients informed, and internal processes moving without friction.\nThis is an entry-level role designed for someone who is highly organized, detail-oriented, and eager to develop a deep understanding of performance media, client service, and agency operations. The Coordinator is not a passive executor; they are expected to stay a step ahead, flag issues early, and bring a proactive mindset to everything they own. The values that define success here are humility over ego, insight that drives market impact, and ownership of the outcome whatever it takes: checking your ego at the door and putting the work and the client first, bringing curiosity and analytical thinking that translates into real results, and taking full accountability for every outcome without being asked.\nWhat you'll do\nCampaign Launch Coordination\n\nSupport new client onboards by executing all setup tasks: Salesforce configuration, Slack channel creation, dashboard requests, analytics notification, and finance account setup\n\nCoordinate internal kickoff preparation in partnership with the Client Success Manager\n\nEnsure all client-facing and internal materials are ready and accurate before launch\n\nReporting & Performance Support\n\nPull, QC, and format weekly performance reports for Client Success Manager review prior to client delivery\n\nMaintain and quality-check client dashboards (Tableau, Qlik, or equivalent) before every client review\n\nFlag anomalies, pacing issues, or data discrepancies to the Client Success Manager proactively\n\nClient Communication Support\n\nDraft and send recaps following client calls with clear action items and owner accountability\n\nRespond to client emails within 2 hours or flag to the Client Success Manager if escalation is needed\n\nMaintain accurate records of all client communications and commitments\n\nOperational & Cross-Functional Coordination\n\nManage script variation requests, creative approval routing, and promo code coordination\n\nRequest and process CIA invoices, post invoices, and monthly Salesforce forecast updates\n\nCoordinate host read calls and radio aircheck retrieval and approval as needed\n\nMaintain competitive reporting, Salesforce opportunity management, and all client project files\n\nGrowth Signal Support\n\nMaintain awareness of account health and flag any expansion signals, relationship risks, or client feedback to the Client Success Manager\n\nSupport the Client Success Manager in preparing QBR materials, account analyses, and strategic account reviews\n\nQualifications\nThe strongest candidates will bring:\n2 or more years of experience in client services, account coordination, agency operations, or a related field (internship experience considered)\n\nExceptional organizational skills and attention to detail across multiple accounts and workstreams simultaneously\n\nStrong written and verbal communication skills; professional and confident in client-facing interactions\n\nProficiency in Google Workspace and Microsoft Office; familiarity with Salesforce, Basecamp, or project management tools is a plus\n\nA proactive, ownership-oriented mindset; someone who anticipates what is needed and acts without being asked\n\nComfort working in a fast-paced environment with shifting priorities and a high bar for quality\n\nOriginally posted on Himalayas","description_format":"text","description_chars":3981,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Creative Agencies"],"lifecycle":[{"event":"open","at":"2026-10-11T06:15:21Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.76,"p_room":0.75,"age_days":18,"expected_fill_days":25,"reasons":["seen:18","win:late","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/oxford-road-client-success-coordinator","json_url":"https://alion.io/job/oxford-road-client-success-coordinator.json","meta":{"generated_at":"2026-10-30T02:01:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2670,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1950339},"rest":"https://alion.io/mcp/rest/get_company?id=1950339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foxford-road-client-success-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foxford-road-client-success-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foxford-road-client-success-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oxford-road-client-success-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foxford-road-client-success-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2265391}},{"tool":"search_jobs","arguments":{"company":"oxfordroad.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2265391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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