{"id":3919496,"url":"https://alion.io/job/oxiliry-customer-success-director","title":"Customer Success Director","company":{"id":4523141,"name":"Oxiliry","domain":"oxiliry.com","url":"https://alion.io/company/oxiliry","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Karachi, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-07T14:02:15Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-15T05:44:33Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Title: Customer Success Director\nLocation: Karachi \nJob Type: Permanent \nEmployment Type: Full-Time \nBlink Ventures is one of the entities working with Oxiliry.\nAbout BlinkSwag:\nBlinkSwag is a leading provider of branded merchandise, offering customized swag solutions for\nbusinesses. We specialize in creating high-quality promotional products that enhance brand\nvisibility and engagement. \nJob Summary:\nBlinkSwag is looking for a Customer Success Director to lead the Customer Success team\nand own the customer experience after the demo and sales handoff.\nThis role will be responsible for making sure customers are onboarded smoothly, accounts are\nactively managed, customer issues are resolved quickly, and growth opportunities are identified\nwithin existing accounts.\nThe Customer Success Director will work closely with Sales, Operations, Fulfillment, Sourcing,\nand Finance to ensure customer programs are delivered successfully.\nKey Responsibilities: \nLead and manage the Customer Success team. \nOwn customer onboarding after sales handoff. \nSchedule and oversee kickoff calls with new customers. \nEnsure customer use cases are clearly understood, including swag stores, gifting,\ncampaigns, inventory, fulfillment, employee onboarding, and events. \nCoordinate dashboard setup, customer requirements, product needs, and launch timelines. \nMonitor account health, customer satisfaction, and adoption. \nManage customer check-ins, reporting, and QBRs for key accounts. \nOversee reorders, new requests, quotes, production updates, and delivery communication. \nAct as the escalation point for customer issues, complaints, and order delays. \nWork with internal teams to keep customer programs moving smoothly. \nIdentify growth opportunities within existing accounts.\nBuild customer success processes, templates, reporting, and team workflows. \nCoach and support team members to improve customer communication and execution. What We’re Looking For: \nExperience leading a Customer Success, Account Management, Client Services, or\nOperations team. \nStrong communication and relationship management skills. \nAbility to manage customers, team members, timelines, and internal follow-ups. \nComfortable working cross-functionally with Sales, Fulfillment, Sourcing, Operations, and\nFinance. \nStrong problem-solving skills and ability to handle customer escalations. \nExperience with B2B customers is preferred. \nExperience working in a SaaS-based company is required. Success in This Role Looks Like:\nThe Customer Success team is organized, accountable, and proactive. \nCustomers are onboarded smoothly and on time. \nCustomer issues are handled quickly and professionally. \nActive accounts are monitored regularly. \nCustomers receive clear updates on orders, inventory, and fulfillment. \nReorders and new requests are managed efficiently. \nExisting accounts continue to grow. Qualifications: \nBachelor’s degree in Business, Marketing, Communications, Operations, or a related field. \n5+ years of experience in Customer Success, Account Management, Client Services, or\nOperations. \n2+ years of experience leading a Customer Success, Account Management, or Client Services\nteam. \nExperience working in a SaaS-based company is required. \nStrong knowledge of ERP and CRM systems. \nExperience managing B2B customer relationships. \nStrong understanding of customer onboarding, account health, retention, and account growth. \nStrong communication, presentation, and stakeholder management skills. \nComfortable using dashboards, reporting tools, and customer success workflows.","description_format":"text","description_chars":3565,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T14:02:15Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.886,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/oxiliry-customer-success-director","json_url":"https://alion.io/job/oxiliry-customer-success-director.json","meta":{"generated_at":"2026-11-15T09:33:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":311,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4523141},"rest":"https://alion.io/mcp/rest/get_company?id=4523141"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foxiliry-customer-success-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foxiliry-customer-success-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foxiliry-customer-success-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oxiliry-customer-success-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foxiliry-customer-success-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3919496}},{"tool":"search_jobs","arguments":{"company":"oxiliry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3919496},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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