{"id":3919484,"url":"https://alion.io/job/oxiliry-manager-it","title":"Manager IT","company":{"id":4523141,"name":"Oxiliry","domain":"oxiliry.com","url":"https://alion.io/company/oxiliry","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SIEM","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-11-07T14:02:15Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T14:02:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Team Leadership \nSet the bar. Define what great communication, quality, and ownership look like, and\nmodel it every day.\nDrive performance. Set clear goals, give honest feedback often, and address gaps\nquickly.\nBuild bridges. Work closely with engineering, support, and business teams to get things\ndone.\nCustomer Experience\nOwn the relationship. Be accountable for how customers feel, from everyday service to\ntough escalations.\nStay ahead. Keep customers informed before they ask, with clear next steps, owners,\nand timelines.\nTurn feedback into action. Run service reviews that uncover what matters and lead to\nreal change.\nOperations and Service Management\nKeep it reliable. Oversee secure, stable operations across networks, servers, cloud,\nendpoints, identity, and backups.\nPut ITIL to work. Run incident, problem, change, and request management that works\nin the real world.\nLead under pressure. Own major incidents from first alert to root cause and permanent\nfix.\nLet data guide you. Track SLAs, satisfaction, and backlog, and act on what the\nnumbers show.\nAI and Continuous Improvement\nAutomate with care. Use AI and automation to speed up troubleshooting, \ndocumentation, and reporting, with the right data safeguards.\nFix it early. Spot gaps before they become recurring problems, then measure the\nresults.\nQualifications \nRequired\nBachelor’s or Master’s degree in Computer Science, Information Technology, or a\nrelated field.\n8+ years in IT, including 4+ years leading service delivery or IT operations teams.\nA proven customer success track record with measurable results.\nITIL 4 Foundation certification and the judgment to apply it practically.\nStrong knowledge of Microsoft 365, Entra ID, networking (VPNs, routers, switches,\nfirewalls), cloud, and security operations.\nStrong knowledge of RTSP, its applications in CCTV/video monitoring environment and\nDVR/NVR network infrastructure.\nHands-on experience with Kaseya, Cacti, Zabbix, and SIEM platforms, plus practical use\nof AI in IT operations.\nA history of coaching teams to communicate better and work more carefully.\nPreferred\nManaged services provider (MSP) experience.\nITIL 4 Managing Professional or higher.\nMicrosoft or security certifications such as MS-102, AZ-104, or Security+.","description_format":"text","description_chars":2257,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T14:02:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:2","win:early"],"computed_at":"2026-11-07T16:53:18Z"},"pay":null,"html_url":"https://alion.io/job/oxiliry-manager-it","json_url":"https://alion.io/job/oxiliry-manager-it.json","meta":{"generated_at":"2026-11-07T16:53:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4523141},"rest":"https://alion.io/mcp/rest/get_company?id=4523141"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foxiliry-manager-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foxiliry-manager-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foxiliry-manager-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oxiliry-manager-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foxiliry-manager-it"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3919484}},{"tool":"search_jobs","arguments":{"company":"oxiliry.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3919484},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}