{"id":3513020,"url":"https://alion.io/job/oxy-it-service-specialist-ii","title":"IT Service Specialist II","company":{"id":1757470,"name":"Oxy","domain":"oxy.com","url":"https://alion.io/company/oxy-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":17,"ghost_share":0,"stale_share":0.588,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["The Woodlands, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T16:18:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Oxy produces, markets and transports oil and natural gas to maximize value and provide resources fundamental to life. The company leverages its global leadership in carbon management to advance lower-carbon technologies and products. Headquartered in Houston, Oxy primarily operates in the United States, Middle East and North Africa. To learn more, visit Oxy\nOxy strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business.\nWe are looking for an experienced and motivated individual to fill the position of IT Service Specialist II within our IT Digital Experience group based in The Woodlands, Texas.\nThe successful candidate will demonstrate strong technical troubleshooting, problem-solving, communication, collaboration, and organizational skills, along with the ability to work independently and take accountability for assigned responsibilities. The individual should be adaptable to changing business requirements and technologies and demonstrate a commitment to continuous learning and professional development.\nThe position should also maintain an awareness of emerging technologies, including artificial intelligence, and understand how AI and automation can potentially improve IT support, knowledge management, operational efficiency, employee productivity, and the overall Digital Experience. This role requires an individual who combines technical expertise with customer focus, teamwork, adaptability, and a commitment to delivering reliable, high-quality IT services.\nA successful candidate will be responsible for:\nProvide advanced deskside and end-user technical support for hardware, operating systems, applications, peripherals, printing, and related workplace technologies.\nDiagnose and resolve incidents and service requests while maintaining clear communication with customers throughout the support lifecycle.\nLog, track, document, and manage incidents and service requests using company-provided IT service-management tools.\nTake ownership of technical issues through resolution or escalate appropriately when additional expertise is required.\nInstall, configure, maintain, troubleshoot, and support PCs, peripherals, software, printing devices, IT equipment, cabling, and related technology infrastructure.\nBasic understanding of AI technologies and their potential to improve IT support, automation, productivity, and end-user experience.\nDevelop strong relationships with business customers to understand requirements, identify technology needs, and improve the end-user experience.\nPartner with other IT teams to deploy new technologies, applications, hardware, and services.\nKeep supported locations and customers informed of planned technology activities, changes, outages, and other issues affecting the IT environment.\nDevelop and maintain technical documentation, support procedures, installation records, and knowledge articles.\nProvide knowledge transfer and cross-training to other Digital Experience team members.\nParticipate in technology projects and local initiatives, including implementation, testing, deployment, and post-deployment support.\nDemonstrate flexibility and adaptability as business and technology requirements evolve.\nMaintain a strong customer-service mindset and professional communication with employees, contractors, vendors, and other IT teams.\nSafely maneuver and install IT equipment when required.\nQualifications:\n Preferred bachelor’s degree in IT, Computer Science, MIS, or a related discipline preferred.\n5 or more years of relevant IT experience\nValid driver’s license with no restrictions that would prohibit driving a company vehicle.\nAvailable for callouts as needed.\nExcellent written and oral communication skills.\nStrong work ethic with attention to detail.\nMust have troubleshooting skills and knowledge to provide support within Microsoft Windows, Microsoft Office Suite, IT infrastructure, hardware, software, WAN/LAN & Wireless, printing, scanning, audio-visual, computing.\nProfessional Communication skills (written and verbal) with employees, business stakeholders, vendors, and business partners.\nAbility to work well with people and assess needs. \nMust be able to communicate professionally with people both inside & outside the organization, which may include business stakeholders, vendors, and business partners.\nMust have a strong customer service spirit with experience in providing IT support. Oil & Gas industry is a plus.\nMust be able to plan and prioritize daily tasks with excellent organizational skills including accurate records keeping and proper documentation.\nAbility to work independently, multi-task, follow processes, policies; including environmental & safety, and act as a contributing member of a team environment.\nExperience with Project Management. Ability to manage projects as well as a resource for projects.\nRecruitment Fraud\nIt has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. All Oxy job postings and offers will require a completed application through our company website.\nOxy does not charge a fee at any stage of the recruiting process. We will never:\nAsk you to pay for applications, interviews, meetings, processing, training or for any other fees\nUse recruiting or placement agencies that charge candidates an advance fee of any kind or\nRequest personal information such as passport and bank account details at an early stage of our recruitment process. We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.\nAll qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.","description_format":"text","description_chars":6507,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-30T08:58:53Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":43,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/oxy-it-service-specialist-ii","json_url":"https://alion.io/job/oxy-it-service-specialist-ii.json","meta":{"generated_at":"2026-11-02T00:27:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":722,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757470},"rest":"https://alion.io/mcp/rest/get_company?id=1757470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foxy-it-service-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foxy-it-service-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foxy-it-service-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oxy-it-service-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foxy-it-service-specialist-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3513020}},{"tool":"search_jobs","arguments":{"company":"oxy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3513020},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}