{"id":4015212,"url":"https://alion.io/job/oya-customer-support-agent","title":"Customer Support Agent","company":{"id":4485029,"name":"OYA","domain":"oyab2b.com","url":"https://alion.io/company/oya-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["6th of October City, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8000,"max":12000,"currency":"EGP","period":"month","gross":true,"usd_annual":2688},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T12:14:49Z","employer_posted_date":null,"last_verified_at":"2026-11-10T12:14:49Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"For Startup Environment\nWe are looking for a professional and flexible Customer Support Agent to join our team in a fast-paced startup environment. The ideal candidate is someone with good customer handling skills, strong call etiquette, and the ability to adapt quickly to new systems, processes, and changes.\nThis role requires a responsible, punctual, and customer-focused person who can handle inquiries across multiple channels efficiently.\nKey Responsibilities\nHandle customer inquiries via calls, chat, and email professionally\n\nEnsure excellent call etiquette and communication with customers\n\nRespond to customers quickly and accurately according to SLA\n\nUse the CRM system efficiently to log and track all interactions\n\nIdentify customer needs and understand customer behavior patterns\n\nProvide proper solutions and guidance to customers\n\nMaintain full adherence to working hours and shift timing\n\nAdapt to changes in processes, tools, and workflow smoothly\n\nWork effectively in a dynamic and changing environment\n\nRequirements\nFrom 1 to 3 years of experience in a customer service or call center role\n\nBachelor’s degree or diploma in any related field\n\nGood English communication skills\n\nStrong call handling and customer service etiquette\n\nComfortable with CRM systems and technology\n\nFast learner and adaptable to new tools and processes\n\nHigh level of commitment to attendance and punctuality\n\nAbility to multitask between calls, chat, and emails\n\nFlexible and open-minded to changes in a startup environment\n\nWilling to work in a hybrid model with 2 days off per week\n\nWilling to work rotational shifts (9 hours per day)","description_format":"text","description_chars":1635,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T12:14:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early"],"computed_at":"2026-11-10T23:36:59Z"},"pay":{"stated_usd_annual":2688,"is_top_pay":false},"html_url":"https://alion.io/job/oya-customer-support-agent","json_url":"https://alion.io/job/oya-customer-support-agent.json","meta":{"generated_at":"2026-11-10T23:36:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2343,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4485029},"rest":"https://alion.io/mcp/rest/get_company?id=4485029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foya-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foya-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foya-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oya-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foya-customer-support-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4015212}},{"tool":"search_jobs","arguments":{"company":"oyab2b.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4015212},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}