{"id":511567,"url":"https://alion.io/job/oyster-offboard-operations-expert","title":"Offboard Operations Expert","company":{"id":2454,"name":"Oyster","domain":"oysterhr.com","url":"https://alion.io/company/oyster","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":70,"open_postings":5,"ghost_share":0.2,"stale_share":0.6,"repost_share":0.2,"time_to_fill_p50_days":32,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portugal","Spain","Poland"],"countries":["PT","ES","PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":90000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5047},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T13:48:22Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T12:20:16Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":67},"description":"One platform, a whole world of opportunity\nThe best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.\nWe're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:\nRanked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies\n\nNamed one of America's Greatest Startup Workplaces 2026 by Newsweek\n\nA G2 Spring 2026 Leader across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance\n\nThe only B Corp-certified global employment platform ~ independently verified since 2023\n\nTwo of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.\nAnd we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.\nThe Role\nLocation: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire this role requires you to be based within UTC 0 / +3 as you will be supporting the EMEA region.\nOyster is looking for an Offboard Operations Expert to join our Lifecycle Operations Department to help us deliver a fantastic support experience to our growing number of customers and team members.\nYour role is dedicated to serving as a trusted primary point of contact during sensitive employment and offboarding situations. You will independently guide customers through complex individual cases and bulk offboardings ensuring they feel thoroughly supported, clear on local employment requirements, and confident in our service every step of the way.\nKey Responsibilities\nYou are a key voice of Oyster to our customers and team members during sensitive HR and offboarding phases. You balance case management with proactive problem-solving to make complex processes seamless.\nAct as the primary point of contact for customers and team members, guiding them through standard and complex offboarding processes;\n\nWork collaboratively and cross-functionally with customer service colleagues, HR, finance, product, and legal experts to resolve queries and then share your knowledge with the whole customer-facing team to create a great experience for our customers, and to keep the streamlined process.\n\nConsistently meet individual weekly service delivery goals, adherence to SLAs, and customer satisfaction (CSAT) metrics;\n\nHandle complex customer inquiries and escalations with clarity and empathy, knowing when to leverage manager support for high-risk situations;\n\nLead and project manage small bulk offboardings (5+ team members), coordinating requirements asynchronously and synchronously with internal cross-functional partners;\n\nIdentify opportunities to tweak existing playbooks and workflows to eliminate bottlenecks and boost operational efficiency;\n\nMaintain exceptional data accuracy on the Oyster platform and keep all ticket communications clear and up to date;\n\nParticipate in small project initiatives, contribute to internal knowledge bases & help center articles and support team members through peer learning.\n\nCore Requirements\n3+ years of experience in customer service or customer-facing operations, with a strong background in HR, People Operations or People administration.\n\nDemonstrated experience managing complex employee-lifecycle cases and small group transitions or bulk workflows.\n\nExperience supporting employees or customers across multiple countries, regions or employment jurisdictions.\n\nExposure to employment practices within EMEA is strongly preferred.\n\nStrong SLA and metrics focus, with a track record of achieving individual output and quality goals such as CSAT and turnaround times.\n\nStrong process orientation and confidence using self-service playbooks, asynchronous tools and cross-functional expertise to resolve incomplete or complex information.\n\nAn empathetic, human-centred approach to customer support, particularly during sensitive employment transitions.\n\nStrong analytical curiosity and the ability to identify the underlying issue behind a customer request rather than addressing only the immediate question.\n\nExcellent time management and prioritisation skills, with the ability to manage multiple cases, deadlines and regional dependencies independently.\n\nExcellent written and verbal communication skills, including the ability to adapt communication for customers, team members and internal stakeholders across different cultures and jurisdictions.\n\nStrong attention to detail and sound judgement when working with sensitive, confidential or compliance-related information.\n\nCollaborative mindset and willingness to share knowledge, support colleagues during busy periods and work effectively within a distributed global team.\n\nRemote-first mindset and alignment with Oyster’s mission to create global employment opportunities.\n\nAI & Workflow Automation: Actively embraces emerging AI technologies, with a willingness to continuously learn, experiment and identify opportunities to improve workflows, productivity and operational excellence.\n\nYou’ll also need\nA reliable home internet connection, or the ability to obtain one.\n\nFluent English language skills.\n\nThe ability to work within the required regional timezone coverage for your assigned EMEA portfolio, while maintaining appropriate overlap with the broader global team.\n\nHow we work together at Oyster\nOur values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen-progress is our default setting. We drive change, we build and give trust, and we move as one united team.\nOur mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ so other global teams can learn from us.\nHow YOU work\nWith diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole human experience at Oyster:\nWork from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.\n\nPaid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.\n\nMental health support: Access Plumm, our mental well-being service.\n\nWellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.\n\nFlexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.\n\nWFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.\n\nThe best jobs should be available to everyone\nWe embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.\nOyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email  with the subject line: Interview Accommodations.\nOur available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline.","description_format":"text","description_chars":8212,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Employer of Record & PEO","Payroll Services","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-07T15:13:57Z"},{"event":"close","at":"2026-10-05T08:10:40Z"},{"event":"reopen","at":"2026-10-30T15:20:48Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.69,"p_room":0.28,"age_days":67,"expected_fill_days":32,"reasons":["conf:3","urgency","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/oyster-offboard-operations-expert","json_url":"https://alion.io/job/oyster-offboard-operations-expert.json","meta":{"generated_at":"2026-11-04T15:01:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2454},"rest":"https://alion.io/mcp/rest/get_company?id=2454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foyster-offboard-operations-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foyster-offboard-operations-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foyster-offboard-operations-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oyster-offboard-operations-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foyster-offboard-operations-expert"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":511567}},{"tool":"search_jobs","arguments":{"company":"oysterhr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":511567},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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