{"id":1755350,"url":"https://alion.io/job/oyster-senior-vendor-relationship-manager","title":"Senior Vendor Relationship Manager (Payroll and Compliance)","company":{"id":2454,"name":"Oyster","domain":"oysterhr.com","url":"https://alion.io/company/oyster","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0.25,"stale_share":0.25,"repost_share":0.25,"time_to_fill_p50_days":32,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-1 – UTC+3","utc_offset_min":-1,"utc_offset_max":3},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BG","HU","PL","RO","EE","SK","ES","PT"],"hiring_countries_total":8,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":106000,"period":"year","method":"role_seniority_country_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T17:55:41Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-31T00:04:46Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"One platform, a whole world of opportunity\nThe best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.\nWe're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:\nRanked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies\n\nNamed one of America's Greatest Startup Workplaces 2026 by Newsweek\n\nA G2 Spring 2026 Leader across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance\n\nThe only B Corp-certified global employment platform ~ independently verified since 2023\n\nTwo of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.\nAnd we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.\nLocation: While this position is posted in a specific region, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +3\nIn this highly strategic and cross-functional role, you’ll own and evolve Oyster’s global network of external payroll partners and core compliance providers that underpins end-to-end payroll delivery across our markets. Operating with a primary focus (~80%) on core multi-country payroll delivery, vendor accuracy, calendar adherence, and operational controls, alongside secondary oversight (~20%) of specialized Compliance vendors, you’ll ensure our partners deliver scalable, high-quality, and fully compliant solutions that enable our customers to hire anyone, anywhere. You’ll combine commercial acumen, operational excellence, regulatory monitoring, and strong relationship management to drive vendor performance, execute risk assessments, resolve complex payroll escalations, and continuously strengthen our global partner ecosystem. From leading commercial negotiations, compliance tracking, and governance frameworks to identifying new partner opportunities and ensuring alignment with local legal and statutory payroll standards, you’ll play a critical role in shaping how Oyster delivers global employment solutions at scale.\nThis role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and can confidently influence stakeholders internally and externally. You are commercially minded, data-driven, solutions-oriented, and energized by building strong partnerships that create long-term business impact.\nKey Responsibilities\nAct as the Subject Matter Expert and primary operational and commercial owner for Oyster's strategic multi-country payroll partners worldwide.\n\nMaintain deep operational mastery of end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key markets\n\nPartner with internal Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherence\n\nProactively evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new markets\n\nDefine partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans\n\nHold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking, responsiveness, controls, and customer outcomes\n\nManage the full vendor relationship lifecycle, from partner selection and onboarding through transition, consolidation, or exit decisions\n\nEvaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability\n\nBuild and maintain expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offs\n\nVendor Performance & Governance\nEstablish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plans\n\nLead recurring executive business reviews and performance discussions with partner leadership teams\n\nTranslate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership\n\nMonitor operational performance and proactively identify service risks or quality concerns\n\nConduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystem\n\nDrive consistent governance standards, regulatory alignment, and operational excellence across vendors\n\nLead ongoing regulatory monitoring, risk assessments, and compliance tracking to ensure there are no gaps in compliance across all payroll and compliance vendor operations and local legal standards across all operating regions\n\nCommercial & Partnership Management\nBuild trusted, long-term relationships with external partner leadership teams\n\nLead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changes\n\nStrengthen strategic partnerships to support business growth and customer outcomes\n\nLead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication\n\nCollaborate cross-functionally and externally to resolve sensitive operational challenges\n\nSupport customer and internal stakeholder conversations requiring partner expertise\n\nIdentify and source new partners to strengthen global coverage and capabilities\n\nVendor Ecosystem Development\nIdentify operational or geographic gaps within the vendor ecosystem\n\nEvaluate and onboard new partners to strengthen Oyster’s global coverage\n\nRecommend improvements to ecosystem strategy, scalability, and service quality\n\nPartner cross-functionally to evolve how Oyster leverages and manages external vendors\n\nDrive initiatives that improve partner consistency, efficiency, and customer experience\n\nStrategic Business Partnership\nAdvise internal teams on vendor capabilities, strengths, and operational considerations\n\nGuide partner selection decisions based on customer needs and business priorities\n\nShare insights from vendor trends, escalations, and operational performance data\n\nPartner with Go-To-Market teams to support deal strategy and customer solutions\n\nEnable scalable and commercially sound global employment solutions\n\nProactively partner with internal teams including HRBPs, Employee Lifecycle Teams, and Payroll/Pay teams to align vendor capabilities with employee support and operational workflows\n\nEscalation Leadership\nMaintain secondary oversight (~20%) of specialized Health & Safety and Compliance vendor relationships, ensuring partner capabilities and SLAs support local statutory requirements\n\nLead high-impact escalations across external partners and internal teams with limited direction\n\nCoordinate cross-functional and cross-partner responses to critical operational issues\n\nProtect customer experience while balancing operational and commercial priorities\n\nIdentify root causes and recurring trends across escalations\n\nDrive preventative improvements and operational maturity across the partner ecosystem\n\nLead in escalations on calls to get to root cause, find solutions, and manage end-to-end resolution.\n\nContinuous Improvement & High Performance\nContinuously audit and refine workflows and ways of working to reduce response times and elevate service quality.\n\nBuild scalable processes, knowledge, automation, and AI-enabled reporting while protecting payroll and personal data.\n\nAnalyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams.\n\nIdentify opportunities to improve workflows, documentation, and knowledge management, ensuring Pearls have accurate, accessible self-service resources to reduce dependency and improve operational efficiency.\n\nProjects\nLead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere!\n\nCore Requirements\n5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment\n\nStrong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls\n\nSignificant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment\n\nDeep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards\n\nEvidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews\n\nCommercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs\n\nHighly strategic thinker with the ability to balance operational detail with long-term business goals\n\nStrong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements\n\nCommercially minded and solutions-oriented, with a pragmatic approach to operational challenges\n\nExceptional relationship-building and influencing skills across internal and external stakeholders\n\nStrong ownership mindset with the ability to operate autonomously in a fast-paced environment\n\nExperience managing complex escalations and driving resolution across multiple stakeholders\n\nExcellent communication and presentation skills, both written and verbal\n\nCollaborative and cross-functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams\n\nProcess-oriented and continuously looking for ways to improve scalability and operational maturity\n\nComfortable working in ambiguity and helping shape evolving operational functions and frameworks\n\nDemonstrated track record of proactive business partnering with internal stakeholders such as HRBPs, Lifecycle Teams, and Pay teams\n\n[BONUS] Experience working with global vendors across multiple regions (APAC, EMEA, LATAM, AMER)\n\n[BONUS] Experience building or scaling vendor governance programs and operational frameworks\n\n[BONUS] Additional languages\n\n[BONUS] Have worked in a fast-paced, scaling startup or global tech environment\n\n[BONUS] Experience implementing AI tools or automation workflows to improve workflows and vendor management\n\nYou'll also need\nA reliable home internet connection (or be able to get one)\n\nFluent English language\n\nHow we work together at Oyster\nOur values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen-progress is our default setting. We drive change, we build and give trust, and we move as one united team.\nOur mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ so other global teams can learn from us.\nHow YOU work\nWith diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole human experience at Oyster:\nWork from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.\n\nPaid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.\n\nMental health support: Access Plumm, our mental well-being service.\n\nWellbeing allowance: Each mon...","description_format":"text","description_chars":13312,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office","Parental leave"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"},{"name":"Hungary","iso":"HU","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"},{"name":"Romania","iso":"RO","kind":"country"},{"name":"Estonia","iso":"EE","kind":"country"},{"name":"Slovakia","iso":"SK","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"},{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Employer of Record & PEO","Payroll Services","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-03T10:32:07Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.899,"p_room":0.75,"age_days":27,"expected_fill_days":32,"reasons":["conf:3","urgency","win:late"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/oyster-senior-vendor-relationship-manager","json_url":"https://alion.io/job/oyster-senior-vendor-relationship-manager.json","meta":{"generated_at":"2026-10-31T03:05:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4388,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2454},"rest":"https://alion.io/mcp/rest/get_company?id=2454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foyster-senior-vendor-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foyster-senior-vendor-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foyster-senior-vendor-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oyster-senior-vendor-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foyster-senior-vendor-relationship-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1755350}},{"tool":"search_jobs","arguments":{"company":"oysterhr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1755350},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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