{"id":3599676,"url":"https://alion.io/job/ozeol-application-support-specialist","title":"Application Support Specialist","company":{"id":4453875,"name":"Ozeol","domain":"ozeol.com","url":"https://alion.io/company/ozeol","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kolkata, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Cognos","optional":true},{"name":"ETL/ELT","optional":true},{"name":"Git","optional":true},{"name":"Postman","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-08-28T12:26:57Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-11-05T01:09:24Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"About the Role\nWe are looking for a proactive and customer-oriented Application Support Specialist to join our Digital Solutions team. You will be responsible for ensuring the availability, stability, and performance of our business-critical applications, including CRM, SRM, web applications, integrations, and reporting platforms. You will work closely with business users, developers, infrastructure teams, and external partners to investigate incidents, resolve production issues, and continuously improve application quality.\nKey Responsibilities\nApplication Support\nProvide Level 1 and Level 2 functional and technical support for enterprise business applications.\n\nManage incidents, service requests, and production issues while respecting SLA commitments.\n\nTroubleshoot application issues and identify root causes.\n\nReproduce reported defects and coordinate with development teams for permanent fixes.\n\nMonitor application health and proactively identify potential issues.\n\nIncident Management\nAnalyze production incidents and prioritize according to business impact.\n\nPerform first-level diagnosis before escalating to development teams.\n\nCoordinate issue resolution with Infrastructure, Database, BI and ERP.\n\nParticipate in major incident management during critical business periods.\n\nData & Database Support\nExecute SQL queries for:\ndata validation\n\ntroubleshooting\n\ndata correction\n\nreporting analysis\n\nSupport database investigations and performance analysis.\n\nAssist with data integrity checks.\n\nBusiness Support\nSupport end-users by understanding business processes and providing functional assistance.\n\nAssist users during application deployment and post-production support.\n\nTrain users when required.\n\nProduce user guides and knowledge base articles.\n\nIntegration Support\nSupport integrations between:\nCRM\n\nERP\n\nBI platforms\n\nOmni chanel platforms\n\nREST/SOAP Web Services\n\nOther internal applications\n\nContinuous Improvement\nParticipate in Root Cause Analysis (RCA).\n\nPropose improvements to reduce recurring incidents.\n\nContribute to application stability and operational excellence.\n\nMaintain technical documentation and operational procedures.\n\nRequired Qualifications\nBachelor's Degree in Computer Science, Information Technology, Software Engineering or equivalent.\n\nExperience\n3-5 years of experience in Application Support or Enterprise Application Support.\n\nExperience supporting business-critical applications.\n\nExperience working in production support environments.\n\nExperience with ITSM or ticketing platforms.\n\nExperience with CRM platforms is highly appreciated.\nTechnical Skills\nRequired\nMicrosoft SQL Server\nT-SQL\n\nStored Procedures\n\nQuery optimization\n\nSQL data analysis\n\nREST APIs\n\nSOAP Web Services\n\nHTML\n\nCSS\n\nJavaScript\n\nIncident Management\n\nProblem Management\n\nTicketing tools\n\nMicrosoft Office\n\nNice to Have\nCRM platforms (Selligent preferred)\n\nSRM solutions\n\nSAP integrations\n\nETL processes\n\nBI tools (Power BI, Cognos)\n\nIIS / Web Servers\n\nGit\n\nAzure DevOps\n\nAPI testing tools (Postman)\n\nMonitoring tools\n\nSoft Skills\nStrong analytical and problem-solving abilities\n\nCustomer-focused mindset\n\nExcellent communication skills\n\nStrong organizational skills\n\nAbility to manage multiple priorities\n\nAbility to work under pressure\n\nTeam player\n\nFast learner\n\nAutonomous and proactive\n\nContinuous improvement mindset\n\nLanguages\nMandatory\nFluent English (written and spoken)\n\nPreferred\nFrench is a plus","description_format":"text","description_chars":3436,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-11-02T07:30:19Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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