Forward Deployment Engineer (FDE)

Job Description

Job Title: Forward Deployment Engineer (FDE)

Job Type: Full-time

Experience: 6+ years

Location: NCR

Position Overview:

The Forward Deployment Architect is our most senior customer-facing technical role. You will own design and solution of Ozonetel’s most complex, high-value enterprise deployments - designing systems that are scalable, resilient, and tightly aligned with each customer’s long-term AI strategy.

Where a Forward Deployment Engineer builds and deploys, you design the blueprint. You will set technical standards for the deployment , work with team of FDEs, engage with C-level stakeholders, and design solution how Ozonetel’s platform integrates into mission-critical enterprise environments.

Key Responsibilities:

Solution Architecture & Design

• Lead the architecture of large-scale, multi-system deployments involving telephony, CRM, data pipelines, AI/NLP, workforce management platforms and other business systems.
• Understand business requirements and map them into product and AI workflows.
• Guide internal teams on how AI-enabled workflows, copilots, assistants, and prompt-driven experiences should be designed and delivered.
• Support solution demos, workshops, customer discussions, and executive presentations when required.
• Define integration patterns, API design standards, and data flow architectures for enterprise customers with complex environments.
• Produce detailed architecture documents, solution design reviews, and technical proposals for strategic accounts.
• Evaluate customer infrastructure (cloud, on-prem, hybrid) and recommend deployment models that balance performance, security, and cost.
• Own technical risk assessment for every major deployment - identify gaps before go-live, not after.

Pre-Sales & Strategic Engagement

• Partner with sales and account leadership on enterprise deals - presenting solution proposals, answering deep technical questions, and building customer confidence.
• Conduct discovery workshops with customer CIOs, CTOs, and enterprise architects to understand business objectives and translate them into a technical roadmap.
• Author and review RFP/RFI responses for technically complex or regulated-industry accounts (BFSI, healthcare, government).
• Act as a trusted technical advisor to C-level customer stakeholders throughout the relationship lifecycle.
• Do the project effort estimation and costing

Deployment Practice Leadership

• Define and maintain the team’s integration playbooks, design and solution templates, and reusable deployment frameworks.
• Conducting design reviews, pair-programming sessions, and post-deployment retrospectives.
• Establish and enforce quality standards for code, documentation, and handoffs across the deployment team.
• Drive continuous improvement in deployment velocity and customer time-to-value.
• Track project cost and ensure its in control
• Cross-Functional Influence
• Be the primary technical escalation point for critical production issues at tier-1 accounts.
• Bring structured, data-backed customer feedback to the product and engineering teams - influencing roadmap prioritization.
• Collaborate with the security and compliance team to ensure deployments meet enterprise and regulatory requirements (ISO 27001, GDPR, RBI guidelines, etc.).
• Document solution and complex use cases that extend Ozonetel’s internal knowledge base.

Required Skill Set:

Must-Have

• 6+ years of experience in software engineering, solutions architecture, or technical consulting - with at least 2 years in a senior customer-facing role.
• Proven track record of architecting and delivering large-scale enterprise integrations involving multiple systems (CRM, ERP, data warehouses, messaging platforms).
• Deep expertise in REST APIs, event-driven architectures, webhooks, and middleware patterns.
• Strong prior experience in Python, Java, or Node.js; ability to write and review production-grade code.
• Hands-on prior experience with cloud platforms (AWS, GCP, or Azure) and enterprise infrastructure concepts (load balancing, HA, DR, VPNs).
• Strong prior experience with AI/NLP integrations - chatbots, voice bots, sentiment analysis, or real-time transcription.
• Exceptional communication skills - you can present a complex solution to a board and explain an API payload to a junior developer with equal clarity.
• Strong problem-solving mindset with both technical depth and business orientation

Good to Have

• Background in cloud telephony, VoIP, SIP, WebRTC, or contact center platforms (CCaaS).
• Experience in regulated industries: BFSI, healthcare, or government technology.