{"id":520072,"url":"https://alion.io/job/ozonetel-sales-development-representative-sdr","title":"Sales Development Representative (SDR)","company":{"id":59472,"name":"Ozonetel","domain":"ozonetel.com","url":"https://alion.io/company/ozonetel","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"LinkedIn","optional":false},{"name":"Salesforce","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2025-12-03T06:22:19Z","employer_posted_date":"2025-12-03","last_verified_at":"2026-11-03T12:17:56Z","board_verified":true,"closed_at":null,"days_open":335,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":334},"description":"Title: Sales Development Representative (SDR)Location: Mumbai\nJob Summary\n We are seeking a highly motivated Sales Development Representative (SDR) to drive lead generation and contribute to sales closures in the CX and CCaaS SaaS space. The ideal candidate will be responsible for identifying and qualifying potential customers, nurturing leads through strategic outreach, and closing a percentage of deals as per set targets.\nThis role is ideal for individuals with a passion for technology, excellent communication skills, and a results-driven mindset.\nKey Responsibilities (KRAs)\n 1. Lead Generation & Prospecting (50%)\n Research and identify potential customers who could benefit from CX and CCaaS SaaS solutions.\nConduct outbound outreach via cold calls, emails, LinkedIn, and other channels to generate leads.\nQualify leads based on ICP (Ideal Customer Profile), business needs, and pain points.\nMaintain and update lead data in CRM tools like Salesforce, HubSpot, or other relevant platforms.\n2. Lead Nurturing & Appointment Setting (30%)\nEducate prospects on product offerings, value propositions, and differentiators.\nDevelop relationships with key decision-makers (CXOs, IT Heads, Customer Experience Leaders).\nSchedule product demos and meetings for Account Executives or Sales Managers.\nFollow up on inbound leads from marketing campaigns, webinars, and events.\n3. Sales Contribution & Closures (15%)\nOwn a percentage of the sales target by closing qualified leads.\nWork with Account Executives to move leads through the sales pipeline.\nAssist in negotiations and finalizing smaller deals independently.\nMeet or exceed assigned KPIs related to revenue, conversion rates, and sales cycle efficiency.\n4. Reporting & Continuous Improvement (5%)\nTrack outreach metrics (calls, emails, meetings booked) and report progress to leadership.\nProvide insights on lead quality and pipeline health to refine strategies.\nStay updated with industry trends, competitor analysis, and emerging customer needs.\nKey Performance Indicators (KPIs)\nLead Generation: Number of leads generated per month-50+.\n Lead Qualification: Percentage of leads qualified (MQL to SQL conversion)-30%.\nMeetings Scheduled: Number of meetings/demo calls booked-Equal to MQLs.\nSales Contribution: Percentage of deals closed vs. assigned target 15%\nPipeline Contribution: Value of sales pipeline created.\nResponse Time: Speed of follow-ups on inbound leads.\nEnsure 75% of leads are sourced from the team's Named & Strategic Account List.\nConnect with 10 marquee logos and establish intent generation in a month.\nMaintain that 50% of leads are actively progressing in the sales cycle (Demo, Post-demo, or Negotiation stages).\nAchieve a 15% monthly conversion ratio or 2 conversions per month, with each account contributing an MRR of ₹3 lakh and above\nSkills & Qualifications\nExperience: 3-5 years in SaaS, CX, CCaaS, or tech sales roles.\n Education: Bachelor’s degree in Business, Marketing, or a related field (preferred).\n Skills:\nStrong prospecting and lead qualification ability.\nExcellent communication and negotiation skills.\nExperience using CRM software (Salesforce, HubSpot, Zoho).\nAbility to work in a fast-paced, target-driven environment.\nFamiliarity with CX, CCaaS, or cloud-based communication solutions (a 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