{"id":507689,"url":"https://alion.io/job/ozow-fraud-manager","title":"Fraud Manager","company":{"id":57345,"name":"Ozow","domain":"ozow.com","url":"https://alion.io/company/ozow","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":59},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FinOps","optional":false},{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-07T06:32:50Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-28T12:47:40Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Meet Ozow\nOzow is a leading fintech company redefining digital payments in South Africa and beyond. We make payments more accessible, secure, and convenient for businesses and consumers alike. As a fast-growing player in financial technology, we foster a culture of innovation, diversity, and inclusivity, and we are committed to making a positive impact through our payment solutions.\nAbout the role\nAs our Fraud Manager, you will protect Ozow, its merchants, and their customers from financial crime and fraud-related losses. Leading a high-performing fraud team, you will define and execute our fraud prevention and detection strategy across EFT, card, and emerging payment methods, using data, automation, and strong industry relationships to catch fraud early without adding friction for legitimate transactions. It is a role for someone who moves fast without losing precision.\nYour role and responsibilities\nYou will work closely with the Fraud Strategy Lead on strategy, rules, risk appetite, and the fraud technology roadmap, and partner across Risk, Compliance, Legal, Commercial, FinOps, Product, Engineering, and Data.\nLeadership & team\nLead and develop a high-performing Fraud Operations team, fostering accountability, innovation, and continuous improvement through coaching, regular performance reviews, and development planning.\nOwn team resourcing and capacity planning, including shift scheduling, overtime, and after-hours or weekend coverage, against alert and investigation volumes.\nAct as the internal fraud subject-matter expert, guiding fraud operations and controls and engaging banking partners on fraud-related matters.\nOwn fraud rule design, risk appetite recommendations, and vendor relationships for the fraud function.\nPartner with merchants' fraud and risk teams to exchange typology intelligence and coordinate joint mitigation.\nFraud strategy & risk\nTranslate Ozow's fraud strategy into operational execution, aligned to business growth objectives.\nContinuously assess emerging fraud threats, trends, and attack vectors, and define and monitor the key risk indicators that inform fraud risk appetite.\nProvide fraud risk input into new products and payment methods ahead of launch.\nBuild relationships with industry bodies and fraud intelligence-sharing networks to strengthen threat awareness.\nDetection, prevention & response\nReduce fraud losses across EFT, card, and other payment methods while protecting approval rates, investigating trends and patterns to identify emerging loss drivers.\nDrive fraud rule performance through continuous back-testing, tuning, and retirement of rules based on live catch-rate and false-positive results.\nStrengthen detection beyond rule logic, including case-management tooling, entity-level controls such as blocklists and watchlists, and monitoring and control infrastructure.\nIdentify vulnerabilities and recommend preventative measures across consumer- and merchant-facing typologies, including merchant-side signals such as volume or value deviation, dormant reactivation, and scam-driven activity.\nOversee investigations, root-cause analysis, and remediation, and lead incident response for fraud events across the relevant teams.\nConduct regular fraud risk assessments and control-effectiveness reviews.\nAnalytics, reporting & AI\nProduce actionable fraud reporting for executive stakeholders, measuring KPIs such as fraud losses, false positives, capture rates, and operational efficiency.\nAnalyse fraud data to surface structured insight and proactive-intervention opportunities beyond day-to-day rule tuning.\nPartner with Data and Product to improve fraud models and risk-based decision-making, applying machine-learning risk-scoring outputs to inform rule and decisioning strategy.\nAutomate manual review and investigation workflows, and pilot and operationalise AI-driven tools, improving efficiency without compromising detection quality.\nRegulatory compliance, governance & tooling\nEnsure adherence to applicable regulatory requirements, scheme rules, and internal policies.\nEquip and train the team to identify and escalate suspicious activity and file Suspicious Activity Reports (SARs) in line with FIC Act obligations, working with Legal and Compliance.\nSupport audits, compliance reviews, and regulatory engagements relating to fraud.\nDevelop and maintain fraud policies, procedures, reporting frameworks, and governance documentation, and drive fraud-awareness education across the organisation.\nIdentify fraud technology and tooling needs, and lead adoption of new tools and processes, including training, change management, and stakeholder buy-in.\nYou are an ideal candidate if you have\nEssential\n3 to 5 years leading and developing high-performing teams in a fraud, risk, financial crime, or operations environment, including shift-based or extended-hours coverage.\nProven experience designing and implementing fraud prevention, detection, and investigation controls in a high-growth environment.\nA track record managing fraud losses, risk controls, and operational fraud performance metrics.\nExperience partnering across Risk, Compliance, Legal, Commercial, FinOps, Product, Engineering, and Data to deliver fraud mitigation.\nExperience managing vendor or external platform relationships in a fraud, risk, or technology context.\nExperience presenting fraud trends, insights, and recommendations to senior leadership and executive stakeholders.\nStrong analytical and problem-solving skills, with data-driven decision-making.\nExperience with fraud monitoring, transaction monitoring, case-management, and rule-based decisioning tools, plus BI and analytics tools such as Power BI or Looker.\nAdvantageous\nFamiliarity with the South African payments regulatory environment (FIC Act, POPIA, PASA/SARB oversight).\nProfessional certifications such as CFE, CAMS, or CFCS, or equivalent.\nSQL and data-querying proficiency, and a working understanding of machine-learning concepts applied to fraud or risk scoring.\nYour skills and competencies\nYou eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. \nAbility to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. \nA trailblazer who steps up, takes charge, and creates meaningful impact-those driven by performance and purpose to lead from the front and make a real difference every day. \nYou thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures-valuing collective success over individual credit. \nDemonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. \nYou challenge norms, champion innovation, and constantly seek growth-for themselves, their team, and the solutions they build. \nYou are a decisive doer-those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. \nWe value optimism, agility, and the strength to persevere under pressure-balancing performance with positivity, even in challenging environments. \nYou are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence-not just as participants, but as catalysts for success. \nInterview process \nDuring the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Our process may include psychometric and technical assessments, giving you an opportunity to demonstrate your strengths, skills and potential beyond your CV and interview.\nIn office perks \nHealthy breakfast, lunches and snacks\nMonthly team connects \nOn-site Barista \nPerks for South African based employees\nMedical aid subsidy\nGroup Risk Insurance\nGenerous paid annual leave \nBirthday leave\nLearning and Development opportunities \nMentorship programme\nQuarterly team building\nEmployee Assistance Programme (EAP) \nCommunity initiatives \nAccess to cutting edge technology - Ozow Tech Stack\nOur Employee Value Proposition\nAt Ozow, we don't just process payments. We are redefining the future of how money moves. Our promise to our people is simple. Ozow is built for high impact: clear expectations, genuine investment in you, and the room to do work you are proud of. We back you to own what you deliver and how you grow, and we recognise the people who lift others, not just themselves. People are trusted to make decisions and own outcomes, where the growth you create, in yourself and in others, is part of how we succeed together.\nCompliance\nAs a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high levelof integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrateprofessionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards\nReady to be exceptional? Apply now! \nKeen to know more? \nInterested in joining our rocket ship? \nTo find out more about life at Ozow, head over to our Careers Page here!","description_format":"text","description_chars":9320,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-07T12:50:09Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.574,"p_room":0.45,"age_days":50,"expected_fill_days":30,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ozow-fraud-manager","json_url":"https://alion.io/job/ozow-fraud-manager.json","meta":{"generated_at":"2026-10-28T16:29:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22387,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57345},"rest":"https://alion.io/mcp/rest/get_company?id=57345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fozow-fraud-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fozow-fraud-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fozow-fraud-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ozow-fraud-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fozow-fraud-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":507689}},{"tool":"search_jobs","arguments":{"company":"ozow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":507689},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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