{"id":2657299,"url":"https://alion.io/job/p-1-customer-success-manager","title":"Customer Success Manager","company":{"id":688651,"name":"P 1","domain":"p-1.ai","url":"https://alion.io/company/p-1","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":180000,"max":230000,"currency":"USD","period":"year","gross":null,"usd_annual":230000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Anthropic","optional":false},{"name":"Function Calling","optional":false},{"name":"OpenAI","optional":false},{"name":"SFT","optional":true}],"status":"closed","first_seen_at":"2026-09-21T18:17:39Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-21T19:53:20Z","board_verified":false,"closed_at":"2026-10-21T19:53:20Z","days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"TL;DR: If you:\nare insatiably curious about industrial customer engineering use cases;\n\nenjoy acting as the conduit between customer use case discovery and rapid product feature building;\n\nhave owned complex AI deployments for enterprise customers;\n\nare technically fluent, commercially minded, and know how to grow customer accounts…\n\n… you should apply for this role!\nAbout P-1 AI:\nAt P-1 AI, we are building an AI engineer agent for the physical world named Archie. We maximize Archie’s anthropomorphism so that he fits seamlessly into existing engineering teams and workflows in the form factor of a human engineer. Archie today is at the level of a junior mechanical and electrical engineer, with quantitative intuition over the product design space and the ability to use complex engineering tools-the same tools his human teammates use. Archie's tech stack includes a custom agentic harness, structured design representation, continual skills learning, and small custom post-trained models (SFT and RLVR) using proprietary semi-synthetic training datasets and environments that create a deep competitive moat. Our ultimate aim is to build engineering ASI. We recently announced a $50 million Series A financing led by NEA, which added former General Electric CEO Jeff Immelt to our board. The round also included several AI luminaries from Anthropic and Nominal alongside our existing angel investors from Google and OpenAI.\nAbout the opportunity:\nAs a Customer Success Manager, you will own the discovery, success, and growth of P-1 AI’s customer relationships.\nOur industrial customers are introducing an entirely new kind of worker into their engineering organizations: an AI engineer. There is no playbook for this yet and we want you to help build it.\nYou'll work with customers to find where Archie can have the most impact, then work alongside our FDEs to make those deployments successful.\nAbout the role:\nOwn the day-to-day success of deployments, working with customers and FDEs to unblock issues, manage priorities, and make sure Archie is delivering peak value.\n\nCapture customer feedback and emergent use cases in formal specifications to directly drive feature implementation and product development.\n\nServe as a voice of the customer in internal product roadmapping and prioritization discussions.\n\nDrive customer expansion by finding the next teams and use cases for Archie within existing accounts and across industry.\n\nSpend considerable time on-site with customers and key stakeholders.\n\nAbout you:\nExperience in customer-facing roles with direct responsibility for AI deployments to enterprise customers.\n\nEqually comfortable diving into the technical details of a customer use case or engineering tool use pattern, and how it translates into commercial value for a customer.\n\nThrive in a face paced environment, preferably with experience at a fast-growing startup.\n\nWillingness to spend approximately 25% of time at customer sites, increasing to 50-60% during discovery, deployment, and other critical phases.\n\nDirect experience and domain knowledge in data center engineering, automotive, or aerospace and defense is a plus.\n\nLocation:\nRemote (US/Canada) or in-office in San Mateo, CA. Remote employees spend one week out of six working together in our San Mateo office. Relocation support available.\nCompensation & Benefits:\nCompetitive base salary, material performance based variable bonus, meaningful equity ownership, healthcare, dental, vision, 401(k) match, and unlimited PTO.\nInterview process:\nIntroductory call (30 mins)\n\nBiographical/behavioural interview (45 mins)\n\nCase study interview (60 mins)\n\nCEO interview (30 mins)","description_format":"text","description_chars":3663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T23:22:13Z"},{"event":"close","at":"2026-10-21T19:53:20Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":230000,"is_top_pay":true},"html_url":"https://alion.io/job/p-1-customer-success-manager","json_url":"https://alion.io/job/p-1-customer-success-manager.json","meta":{"generated_at":"2026-10-22T05:55:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":528,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688651},"rest":"https://alion.io/mcp/rest/get_company?id=688651"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fp-1-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fp-1-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fp-1-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/p-1-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fp-1-customer-success-manager"}]}