{"id":2593421,"url":"https://alion.io/job/p-intern-intake-engagement-operations-coe","title":"Intern - Intake Engagement Operations, CoE","company":{"id":2013849,"name":"&&(p","domain":"areteir.com","url":"https://alion.io/company/areteir","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":13000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T11:22:38Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"SUMMARY\nThe Intern - Intake Engagement Operations, CoE manages after-hours Digital Forensics and Incident Response (DFIR) requests, ensuring timely responses and effective stakeholder coordination. The Intern oversees the Arete911 and Arete Contracts inboxes, facilitates scoping calls, and manages project intake and activation. The Intern collaborates with legal teams and DFIR leadership to escalate contract-related matters and supports ongoing data auditing and compliance efforts. This role is critical to maintaining operational continuity, data accuracy, and client trust during high-priority incidents outside regular business hours.\nROLES & RESPONSIBILITIES\nManages Arete911, responding within 6 minutes to all emails and phone calls from clients, carriers, and counsel to ensure rapid resolution during after-hours coverage (9:30 PM - 9:30 AM EDT)\nManages scoping calls with clients, counsel, carriers, and the Tiger Team to define incident scope and enable timely response during 911 coverage\nMonitors Arete Contracts, responding within 30 minutes to all emails from clients, carriers, and counsel during after-hours coverage (9:30 PM - 9:30 AM EDT)\nManages the preparation and facilitation of engagement contract delivery and receipt to ensure timely project initiation\nManages the creation and activation of projects in Kantata to ensure correct tracking, reporting, and resource allocation\nMonitors auditing tasks to support Digital Forensics and Incident Response (DFIR) Tiger Teams and ensure process integrity\nMay perform other duties as assigned by management\nSKILLS AND KNOWLEDGE\nFluent in written and spoken English\nAbility to establish priorities, work independently, and achieve objectives with minimal supervision\nStrong organizational skills with exceptional attention to detail\nAbility to communicate accurately and efficiently through both written documents and verbal interactions across the organization\nTechnical requirements:Proficiency in Microsoft Office, including Microsoft Teams\nExperience with Kantata project management software and/or Customer Relationship Management (CRM) systems preferred\n\nJOB REQUIREMENTS\nBachelor’s Degree\nProject Management Professional or similar certification, preferred\nDISCLAIMER\nThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.\nWORK ENVIRONMENT\nWhile performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions of this job.\nTERMS OF EMPLOYMENT\nSalary and benefits shall be paid consistent with Arete salary and benefit policy.\nDECLARATION\nThe Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description.\nEQUAL EMPLOYMENT OPPORTUNITY\nWe’re proud to be an equal opportunity employer, and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.\nArete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry.\nWhen you join Arete…\nYou’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we’re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters.\nEqual Employment Opportunity\nWe’re proud to be an equal opportunity employer- and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. 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